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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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586 results found

  1. My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.

    1 vote
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  2. Ability to remove the ticket status on RingCentral widget

    1 vote
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  3. Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing…

    8 votes
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  4. Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

    https://www.interactcx.com/connectlingua

    1 vote
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  5. Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.

    This is a common scenario in organizations where:

    A single user may manage or participate in multiple departments or subsidiaries.
    Shared service accounts are used across different teams or regions.
    Impact:

    Prevents seamless authentication for users with legitimate multi-account access.
    Increases friction and administrative overhead.
    Limits the flexibility of enterprise SSO deployments.
    Proposed Solution:
    Allow SSO to be enabled for users…

    2 votes
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  6. Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.

    Expected Fix:

    The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.

    1 vote
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  7. 1 vote
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  8. The aim is to have the RingCX Salesforce integration scrape missed call emails for phone numbers, so when a new case is created, the integration will match the phone number against an existing contact record in SFDC and map to the new case.

    2 votes
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  9. When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

    1 vote
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  10. Ability to use the RingCentral account in a different organization

    1 vote
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  11. They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

    1 vote
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  12. Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
    Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…

    1 vote
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  13. We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

    If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

    Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

    We have already tried different phone…

    1 vote
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  14. Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.

    1 vote
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  15. Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote
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  16. The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

    1 vote
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  17. Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    3 votes
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  18. Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

    2 votes
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  19. If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.

    Is there a reason why it doesn’t behave the same?

    1 vote
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  20. Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote
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