580 results found
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Dynamics ticket
Ability to assign the tickjet to the user who take in the all and not the main admin
1 vote -
AI notes from RingCentral automatically loaded into Advyzon
Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!
1 vote -
Sunbase
We'd like to integrate with our CRM https://www.sunbasedata.com/
1 vote -
SCIM
Ability to make changes on the main super admin without disbaling the SCIM
1 vote -
SSO Duo
Ability to pull up the RingCentral app directly while on a Duo website instead of directing to RingCentral admin portal
2 votes -
Open the contact in outlook
Partner want to know if we have a feature when someone calls in and the caller ID is saved in outlook he can tap the number and let the number get pulled up in outlook
2 votes -
contractor foreman
Would be great to get an integration with Contractor Foreman
1 vote -
SSO duplicate email
bility to received the duplicate email file on the other super admin on the account and not just on the main super admin
2 votes -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
4 votes -
Edit RingCentral Custom Fields in SF
We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.
2 votes -
RingCentral audit trail (show more details)
Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password
1 vote -
Integration with Central Reach practice management software
Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers
1 vote -
RC for Zendesk - Customizable Ticket Creation Feature
Allow user to customize or auto-assign to the agent who took the call on Zendesk
1 vote -
RingCentral for google webrtc
Full support of webrtc to RingCentral for Google
1 vote -
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
1 vote -
RingCentral for Zapier - AI Transcription
What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.
1 vote -
SMS Automator for IVR
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.
1 vote -
Archiver - SMS Content
Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?
2 votes -
RC for Zendesk - Ticket Subject
Ticket subject gets changed back to default after new call is logged
3 votes -
1 vote
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