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834 results found

  1. RingOut option in Salesforce to allow adding external numbers

    2 votes

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  2. Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes

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  3. It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.

    1 vote

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  4. Ability to connect archiver through NAS drive

    1 vote

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  5. Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.

    1 vote

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  6. When no contact is matched, it would be nice to have the ability to auto pop a new contact page so that the end-user can easily begin creating a new contact. With this, the captured inbound phone number should be automatically fed into the "Phone Number" field within HubSpot.

    Lastly, in an ideal world, the call would then be automatically matched to the newly created contacted without having to select it in the drop down manually.

    3 votes

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  7. Ability to integrate and use the Google workspace inside the RingCentral app nit just through gmail account.

    1 vote

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  8. I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

    5 votes

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  9. Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes

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  10. Make Sending and Receiving a Fax a Trigger in Zapier

    1 vote

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  11. I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.

    Chargebee is a subscription management software

    www.chargebee.com

    1 vote

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  12. For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    1 vote

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  13. It would be better if we allow call transcription services into Netsuite while using the Unified CRM

    2 votes

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  14. Option to show the call recording on SF voice calls tab aside from the call recording

    1 vote

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  15. Ability to add a customization field on Salesforce
    Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.

    1 vote

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  16. High Volume Sales works as expected for Cadence calls.

    But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls

    1 vote

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  17. I do not want RingCentral for Chrome to detect my personal email and number

    1 vote

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  18. smokeball advertise that their crm is compatible with us.
    they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

    Unfortunately we dont have the same.
    Please consider to have this supported in the future

    writting this on behalf of client
    Customer Name: Ali
    Company Name: Fam Bam Family Law
    UID: 279029125

    Regards
    Ram Carillo
    APAC Support Team

    1 vote

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  19. I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.

    2 votes

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  20. Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account

    1 vote

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