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828 results found

  1. Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    1 vote

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  2. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote

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  3. As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.

    For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…

    1 vote

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  4. There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.

    2 votes

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  5. The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.

    1 vote

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  6. I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!

    2 votes

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  7. Bring back the call recording link for Hubspot

    1 vote

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  8. Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

    Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

    Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…

    6 votes

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  9. Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app

    1 vote

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  10. Ability to hide the logs to the leads activities

    1 vote

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  11. Integrate the RingCentral App including Dial Pad inside Google Workspace so you don't have to use the desktop App and leave Google Workspace.

    1 vote

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  12. This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
    Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).

    2 votes

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  13. Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

    3 votes

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  14. I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

    Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

    The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It…

    5 votes

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  15. RingOut option in Salesforce to allow adding external numbers

    2 votes

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  16. Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes

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  17. It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.

    1 vote

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  18. Ability to connect archiver through NAS drive

    1 vote

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  19. Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.

    1 vote

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  20. When no contact is matched, it would be nice to have the ability to auto pop a new contact page so that the end-user can easily begin creating a new contact. With this, the captured inbound phone number should be automatically fed into the "Phone Number" field within HubSpot.

    Lastly, in an ideal world, the call would then be automatically matched to the newly created contacted without having to select it in the drop down manually.

    3 votes

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