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115 results found

  1. Sync contacts through Global Directory on RC for MS Teams EA

    Support admin-based setup for the External Contact Service.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. MS Teams dial pad

    Ability to use both native direct routing and embedded app feature without compromising the dialpad of embedded app

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. MS teams DND status

    Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  5. Sync MS Teams users Direct Routing with out e5 licenses

    As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.

    As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.

    Customer would like to eliminate the need for E5 license to sync direct routing

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. MS Teams supported browser

    Added ability to download Microsoft Teams on Chromebook
    It only shows that current supported OS are:
    Windows 108.1 (64-bit), or later
    macOS 10.153 (High CatalinaSierra), or later

    https://www.ringcentral.com/apps/microsoft-teams-diale

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  7. MS Teams presence sync real time

    Sync MS Teams and RingCentral app real time. As of now the syncing is showing delayed of about 2-3 seconds.

    Article : https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    Confirmed that there is a delay between presence sync any improvement for this will be very helpful for us.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  8. MS Teams reference

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  9. MS Teams VDI Set up

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. MS Teams Powershell script

    Ability to have an optional powershell script in our installer (MS Teams) to automatically add program path-based rule when the installer is being run by the admin.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  11. MS Teams Notifications

    We have a user who would like to use Microsoft Teams for their communication instead of using RingCentral Application. One of the primary issues is the lack of proper notifications when he receives a direct or teams’ message. For instance, he walks away from his desk and he only sees a red circle on the RingCentral application in his start bar, but he is looking for something more in your face. Something that he can’t easily miss. Is there some setting that we can setup on his machine in order to mirror how Teams provides notifications?

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  12. MS Teams in a meeting status

    The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call

    Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. RingCentral for MS Teams option to bypass policy for user when pinning an app to MS Teams

    RingCentral for MS Teams must have the option to bypass policy for user when pinning an app to MS Teams

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  14. Microsoft Teams Bot Trigger

    It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  15. Microsoft Teams Bot Trigger

    It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  16. Integration with Symphony (O365, Teams, etc.)

    The request is to integrate RingEX (both voice and video experiences) with Symphony.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. MSI file for Skype for Business/Teams client

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. Retain CLID when using Direct Routing with Microsoft teams

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. MS Teams RC "Embedded Dialer" Application: C2D open RC for 0365 (browser app)

    Having a second UCAAS app to make voice calls can be confusing.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  20. Embedded Dialer for MS Teams: Add Call Queue Manager/Live Reports visibility

    The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
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