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115 results found

  1. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users

    Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. Allow External Direct Calling for Microsoft Teams

    Currently there is no way to make direct calls to external numbers in the RingCentral Microsoft Teams Plugin. This functionality would be helpful to make a direct call instead of only conference calls.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. Outbound Caller ID Switch Options on RingCentral for Microsoft Teams

    If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other integrations should have it as well.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  5. Take Microsoft Teams Location for 911 calls on your direct routing solution

    If you decide to use Microsoft Teams interface with Direct routing , 911 nomadic no longer works. But Teams can pass the data to Ring Central or other direct routing connection in case of 911 call. Without it Teams as a client is useless and shouldn't be sold.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. Dial from Teams

    I sometimes need to make calls from the car so I'll have my team send me phone numbers via Microsoft Teams. It would be incredible if I could simply click on the phone number and have it dial for me.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  7. Sync MS teams Call logs to RC call logs

    Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed to voicemail as he sets settings to MS Teams allow voicemail, which means RC system and call logs will detect the MS teams app that user was on DND and the call logs of RC system should be showing sent to voicemail and not call connected.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  8. Synchronise Teams Status with ACO Status

    Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  9. Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.

    Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.

    The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  11. Real-time Translator Be Included on MS Teams-RingCentral Integrations.

    The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  12. Incoming Call / Notification in MS Teams

    While testing inbound calls into my RingCentral extension, I noticed that I do not get notifications on my cell phone's MS Teams with the RingCentral embedded app. If I log in to the RingCentral mobile app, I do get notified but only on the RingCentral mobile app.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. RC App Chat within MS Teams Embedded Dialer

    Within the MS Teams RC Embedded Dialer app 2.0 can the RC App Chat be added? I use Teams and RCA to talk to both sets of customers and it would be great to work within one app and not both. So I can have all my RCA chats and groups with customers and RC staff as well as my Teams chats.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  14. microsoft teams integration call by searching the name

    Cx wants to be able to call the extension on the RC side by just searching the name on the MS teams

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  15. MS Teams RingCentral Cloud PBX Outage Status

    I'm sure several companies must now have Microsoft Teams integration via RingCentral Cloud PBX, but there's no Service Status for if there are any outages or failures going on. This would help us determine if there's a global outage so that we submit tickets accordingly

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  16. RingCentral Embedded Desktop MS Teams Plugin Call Control

    RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. MS Teams deployment confirmation/visibility

    Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

    Problem Statement
    When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

    Requested Enhancement:
    Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin…

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies…

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. MS Teams EA

    Ability to set uo the MS Teams EA without tieng to sspecific user account

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  20. MS Teasm token expiration

    Ability to control the token expiration in MS Teams. within RC admin.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
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