115 results found
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Teams 2.0 dialler option for CRM integrations
Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's
5 votes -
MS Teams analytics not available
The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab
5 votes -
Choose default Tab in Teams 2.0 Integration
I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.
5 votes -
use RingCentral to call in to a MS Teams presentation
include a phone number on my MS Teams meetings to allow users who do not have robust audio capabilities on their computers, to call in to a presentation such that all participants can hear the caller(s) when they speak and the caller can hear people talking via MS Teams. I see articles about internal use of RingCentral with Teams, but nothing regarding what I am describing. Zoon offers a phone number on their meetings so users can call in
5 votes -
MS Teams Embedded App Contact list
It would be great if we had the ability to select between which contacts to be displayed in the embedded app (RingCentral contacts/Partner brands or Microsoft Teams contacts).
Some users prefer RingCentral/Partner brands Contacts to appear on MS Teams Embedded App or the other way around.
5 votes -
MS Teams Presence Sync
Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .
4 votes -
Disable Call Notification in RingCentral for MS Teams Embedded App
The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)
4 votes -
Ability to access MS Teams and MS Dymanics 365 using Safari browser
On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.
4 votes -
Show Microsoft Teams AD information for caller instead of extension only
We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…
4 votes -
RingCentral For MS Teams logins
Id like to be in a position where the RingCentral app automatically logs in when I start MS Teams.
4 votes -
Disable Outlook Contacts From the RingCentral for Microsoft Teams
Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
4 votes -
Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting
When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.
3 votes -
MS Teams Meeting
Dial In capability when doing MS Teams Meeting
3 votes -
RC for MS Teams - Incoming Call
The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing
3 votes -
Option to use RingCentral's conference feature in MS Teams
It would be great if we had the option to use RingCentral's conference feature in MS Teams (Conference, participant, and access codes)
Currently, we only support Phone, SMS, and Fax in MS Teams Embedded App.
3 votes -
Call Waiting for Teams Embedded App while on Teams call/meeting
RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.
3 votes -
Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams
Use Case: Employees use MS Teams as their primary collaboration and video conference tool. RingCentral is the phone, SMS, and fax service provider. Employees rely on RingCentral's MS Teams Embedded Dialer.Problem: Employees don't have a way to quickly determine how many unread messages they have by looking that the RingCentral icon in Team. If they a user walked away from their desks for a few minutes, they may have missed a critical SMS, voicemail, or fax that needs to be responded to urgently.Feature request: Add an unread message counter to the main icon of our MS Teams Embedded Dialer. This…
3 votes -
MS Teams embeddable app to choose default tab
Every time I click on the RingCentral integration in Teams it defaults to the Phone tab.In Settings, I can see you can change the tab order. I did this and put HUD first, however, it still defaults to loading the Phone tab whenever I click into RingCentral.It would be nice to be able to set the default tab (unless of course there is good reason for Phone loading) as I'm more interested in seeing the presence than the dialer and call history.
3 votes -
Meetings on MS Teams
have a dial-in number provided when we create new meetings in teams.
3 votes -
Embedded RC to track meeting time in a Teams Meeting
Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.
3 votes
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