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514 results found

  1. RC for Salesforce - Missed Calls Reports and Case Creation

    Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. MS Teams Meeting

    Dial In capability when doing MS Teams Meeting

    3 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. Kroll (By Telus)

    https://www.telus.com/en/health/health-professionals/pharmacies/kroll

    We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Zoho <-> RingCentral contact sync

    Allow user to reflect Zoho contacts to RingCentral Desktop app

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. display platform status in enterprise monitoring tools

    Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  6. Aptly

    As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.

    After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.

    Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. RC for Salesforce - Auto-logs for old/past SMS

    Ability to auto-log the past SMS and add on the Task / Activity

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. RingSense AI controls on FreshWorks CRM

    cx would like to have controls for ringsense AI on integrated CRM Freshworks.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

    Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…

    4 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Salesforce integrations features for Hotline Platform

    Our ask is to help us connect the RingCentral hotline call log with the
    date and time of the call to the Salesforce CRM. This is something that
    should not take 2 months and 70 hours on the phone

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  11. Clearview Escalation Process

    Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:

    1. Advanced Support Engineers escalate the issue to Nice incontact
    2. Nice Incontact then escalates the issue to Clearview
    3. Clearview raerly interacts directly with the customer, leading to a game of telephone.
    4. Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.

    Proposed Solutions:
    1. Direct Escalation by Technical Account Managers
    Since Clearview issues are…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Sharepoint - RingCentral Archiver cloud option

    Add SharePoint as a cloud provider for the RingCentral Archiver.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    4 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  14. Add source tag to calls in Hubspot

    Add the the source tag to be applied to all calls in Ringcentral &
    Hubspot.

    Add ability to see the close rate. Leave comments on leads
    or mark them as a booked service so we can assign a value to each lead?

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  15. Auto xplorer or get my auto should be integrated with ringcentral so I dont have to use multiple applications

    Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. RC for Salesforce - Call Tasks

    Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call

    3 votes
    New  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  17. RC for Salesforce - Click to Dial

    Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  18. Ortho2 edge Integration

    Ortho2 edge Integration is a system that enables Orthopedic services to get details and post details of their patients. RingCentral could have an integration that will enable this integration to work.

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  19. RC for Salesforce - Campaign

    I use Ring Central from Salesforce. I have a one-time request: We need to send messages to ~ 216 people from a Salesforce Campaign. They are members of this specific campaign. Is this possible with the Salesforce—Ring Central Integration?

    3 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. Salesforce Mtaching fields

    We are currently using a custom field on our Opportunity object for matching related cases. Is there a way to use multiple fields for matching? For example, sometimes we contact clients on their main phone number, but they also have an alternate phone number too. We'd like communication with either their main or alternate phone numbers to return matches in RingCentral. Is this possible, or can you only match using one phone number field?

    Thank you!

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
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