Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce
Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.
LA Remit to Address
shared this idea
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Joan
commented
This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.
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Jerry
commented
This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.
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Larry
commented
this is required.
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Janice
commented
Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce – RingCentral Ideas
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce – RingCentral Ideas
Park Call Key Option for RingCentral for Salesforce – RingCentral Ideas