818 results found

1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   conditions: having teams calls + RC EA in teams active and logged in.

   as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

   example 1:
   when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

   example 2:
   Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

   40 votes

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2. Attribute Mapping | Active Directory

   The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

   It would be great if we had the option to provision users and assign them by 'Site.'

   Add the 'Site' option to the Attribute Mapping

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   26 votes

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3. RingCentral for Intune

   The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

   11 votes

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4. BT Epos Integration

   It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

   15 votes

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5. Sync Teams Status with RC Status

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

   28 votes

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6. Synchronization of External Shared Contacts between RingEX and RingCX Directories

   Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

   Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

   Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

   Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX directory. When a contact is added, updated, or removed in the RingEX directory, these changes should be automatically reflected in the RingCX directory, ensuring consistency and reducing administrative overhead.

   Business Impact:

   Improved Efficiency: Reduces the need for manual updates, saving time for administrators and users.

   Consistent Contact Information: Ensures uniformity of contact information across both platforms, minimizing errors and discrepancies.

   Enhanced User Experience: Provides a seamless experience for users accessing shared contacts across RingEX and RingCX.

   Proposed Solution: Implement a synchronization feature or an integration option that automatically updates the RingCX directory with any changes made to external shared contacts in the RingEX company directory.

   Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

   Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

   Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

   Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX… more

   6 votes

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7. Call forwarding in RingCentral for Outlook

   I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

   Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

   The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It would also be great if these settings were synchronized between both platforms to ensure everything is consistent.

   This feature would be a big time-saver and improve efficiency for many users who rely on both RingCentral and Outlook for their communications.

   I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

   Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

   The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It… more

   4 votes

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8. RC App - Export Data Custom Date

   I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

   5 votes

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9. RingCentral Analytics Reports to sync with Salesforce Analytics

   The customer asks if Ring Central analytics can be integrated into their Salesforce.

   4 votes

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10. Silent Install of RingCentral app. via Intunes

    Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.

    18 votes

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11. Provide features to personalize the default logging of a subject line.

    I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes

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12. Changing User's presence status as an Admin

    is there a setting for that "Set DND status from Do not accept call queue calls to Take all calls"? I have the users set to on for both member status and queue status as well as making sure they cannot edit their status but I don't see any DND status.

    3 votes

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13. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    3 votes

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14. Outbound Caller ID - Label Number

    To have an option to modify or change the label for Outbound Caller ID.

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    9 votes

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15. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    16 votes

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16. Use HubSpot native dialer for calls

    Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

    3 votes

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17. RingCentral for Outlook using New Outlook

    Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    4 votes

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18. RC for Salesforce - Schedule meeting to Leads

    Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

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    2 votes

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19. RC for Hubspot - Click to Call feature

    We are unable to use the ringcentral click to
    dial function from within the individual contact record, however it is
    working from our contacts list. We will just click to dial from the list.

    2 votes

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20. RC for Outlook

    I need to have the RC plugin back to Outlook since I need to use it for calling. If I'm going to use the RC for Outlook app, I have to upgrade my plan to MS 2016 but I am only using MS 365

    2 votes

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