947 results found
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Active Directory | Map attributes from RC to Azure
I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.
User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.
2 votes -
RingCentral for Hubspot ability to monitor
Ability to monitor users using RC for Hubspot
1 vote -
Unified CRM extension for RingCentral, option to change from "New Lead" to "Active" status
When a contact or candidate is added to bullhorn via Unified CRM extension for RingCentral, they are added with a status of "New Lead". May we request a change from "New Lead" to "Active" status
1 vote -
RC for Salesforce - Voicemails and Emails to create ticket
To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.
2 votes -
RC Labs - Inbound Call Logs
To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.
2 votes -
Auto log in feature in Microsoft Dynamics
there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again
2 votes -
Call Result in Salesforce Activity
To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound
2 votes -
bulk uninstall ms teams in service web
if there is a an option to install ms teams for bulk users in online admin portal, there should be an option as well to uninstall ms teams in bulk
2 votes -
Integration WIth Zendesk Sell
Currently RC is only integrated with Zendesk Support.
Looking for an integration with Zendesk Sell, much like the one available for Salesforce. Your competitors offer this.
1 vote -
Updating User Details in SW when AD is enabled
RingCentral users should have the option to modify user details in the online admin portal even though Active Directory is enabled.
2 votes -
Hubspot workflow
Sync the SMS workflow of Hubspot into Hubspot itself; Rc for Hubspot ; RC app.
1 vote -
Opening a contact in existing browser tab | RingCentral for Salesforce
Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.
2 votes -
MS Teams in a meeting status
The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call
Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.
1 vote -
RingCentral for Salesforce Ringer Volume Adjustment
A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.
9 votes -
Ability to show all calls on Hubspot Dashboard
I want all incoming calls to show Hubspot dashboard so that we will not miss any calls.
1 vote -
Add call waiting audio alert in Salesforce
Add option to silent for incoming calls while you're on the phone
2 votes -
RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votes -
gloss genius
integration for communication between ring central and gloss genius
1 vote -
Presence Sync
Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,
Available Presence Sync features reference:
https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us2 votes -
RingCentral for Google Admin block list website
Admin options to add a block list website for each users for RingCentral for Google
1 vote
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