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947 results found

  1. Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers

    1 vote

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  2. Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers

    https://centralreach.com/

    1 vote

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  3. Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.

    2 votes

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  4. Allow user to customize or auto-assign to the agent who took the call on Zendesk

    1 vote

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  5. Integrate Retell AI to RingCentral

    2 votes

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  6. is there a setting for that "Set DND status from Do not accept call queue calls to Take all calls"? I have the users set to on for both member status and queue status as well as making sure they cannot edit their status but I don't see any DND status.

    3 votes

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  7. Full support of webrtc to RingCentral for Google

    1 vote

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  8. Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    1 vote

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  9. What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.

    1 vote

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  10. Ability to create call center out side RingCentral Salesforce integration

    1 vote

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  11. We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes

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  12. RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.

    1 vote

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  13. Use a better transient status instead of "Disconnected" when a call is ended.

    2 votes

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  14. I’m still waiting on a resolution for the time zone issue as well as the action type being incorrect

    2 votes

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  15. Ability to control the token expiration in MS Teams. within RC admin.

    1 vote

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  16. 1 vote

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  17. Support admin-based setup for the External Contact Service.

    1 vote

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  18. Add Blackbaud / RaisersEdge CRM Integration

    2 votes

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  19. RC for Hubspot CTI is not registering the contact information for calls

    2 votes

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  20. Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.

    1 vote

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