862 results found
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RC for Slack CRM integrations
Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.
3 votes -
Call Transcription in Unified CRM
It would be better if we allow call transcription services into Netsuite while using the Unified CRM
2 votes -
SMS Analytics in Salesforce
Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS
3 votes -
Outlook auto update
We have used a command line along with the msi tool for IT to deploy the RingCentral Desktop app with auto-update enabled. We hare having issues with RingCentral for Outlook not auto-updating. How can I do something similar for the RingCentral for Outlook to make sure it auto-updates?
1 vote -
Sync RC contacts to Redtail CRM
RC Contacts should be synced to Redtail and not just in the Unified CRM
3 votes -
Redtail
Redtail unlogged tab for multiple matching contacts
1 vote -
RC for Zapier - Inbound Call Recording triggers
I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.
2 votes -
Key Commands in Salesforce
Ctrl + Shift + H for Hold
Ctrl + T for Transfer
F6 for outgoing callit would be beneficial if the key commands such as above is available in Salesforce
1 vote -
Integrate Phone APP to create Zendesk Tickets
Is there a way to create a Zendesk Ticket in the Ring Central App... We would like to create a ticket in the Ring Central App that will transfer to ZenDesk...
1 vote -
1 vote
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Service status notification from RingCentral to Slack
Currently, the feature supported with this integration only includes:
• /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
• /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
• /ringcentral help - Brings up the different /ringcentral slash commands.Hopefully, we can include service status notifications from RingCentral to Slack
2 votes -
SMS Survey Integrations powered by RingCentral
SMS Survey Integrations powered by RingCentral
Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.
2 votes -
RC for MS Dynamics 365 feature
At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…
2 votes -
RC for MS Teams - Incoming Call
The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing
3 votes -
hubspot maximum account
Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.
This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.
This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.
1 vote -
Smart Routing Caller ID Number using Embedded App
When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.
8 votes -
RC for Salesforce - Softphone
Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.
2 votes -
Halo
Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.
1 vote -
Zapier contact
Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.
1 vote -
RingCentral for Salesforce Messaging tab
Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.
1 vote
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