1538 results found

1. MS Teams VM Greetings

   Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.

   2 votes

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2. Salesforce Automation

   Flows in SF Jungo specifically for Automation should be available

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   Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

   This idea needs a little more information. Searching for "Jungo" on Google does not reveal what kind of integration or what kind of service you are envisioning here. Can you provide more detail?

3. Use HubSpot on any browser

   Ability to use Rc for HUbspot on any browser

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   1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   Using HubSpot's SDKs our integration is now supported on any available browser which supports the HubSpot application

4. RC for Google - Meeting feature

   Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.

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5. Salesforce Transcript

   Add a transcript of recording on the Salesforce

   3 votes

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6. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids

   The existing Message Store "List Messages" endpoint requires you to run it for each individual extension id, whether or not that extension has any messages for the specified time period (dateFrom to dateTo). This is incredibly inefficient if you have a large number of SMS enabled extensions.

   I had hoped that the Message Exports "Create Message Store Report" would allow me to pull this data more efficiently, but it takes forever to complete, so it can't reliably be run frequently.

   7 votes

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7. Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work

   Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.

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   Planned  ·  AdminByrne (Group PM, RingCentral) responded

   We love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.

8. SSO Duo

   Ability to pull up the RingCentral app directly while on a Duo website instead of directing to RingCentral admin portal

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9. Open the contact in outlook

   Partner want to know if we have a feature when someone calls in and the caller ID is saved in outlook he can tap the number and let the number get pulled up in outlook

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10. Limit access to contacts in HubSpot

    limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM

    1 vote

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11. Fax with disclaimer

    Attach disclaimer in sending fax

    2 votes

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12. FieldPulse adapter for App Connect

    They have an open API and are a CRM and field service software.

    1 vote

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13. Sharepoint - RingCentral Archiver cloud option

    Add SharePoint as a cloud provider for the RingCentral Archiver.

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14. Salesforce call queue calls

    Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF

    1 vote

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15. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies – Agents may waste time returning duplicate missed calls or failing to identify actual missed calls.

    Inaccurate reporting – Metrics such as missed call rates, call volume, and response times are distorted.

    Customer frustration – End users might think they missed multiple calls when only one attempt was made.

    Fixing this issue will improve user experience, reporting accuracy, and operational efficiency.

    1. Use Case: A call center agent is on a call using their landline. While still on the call, another customer tries to reach them.

    Instead of logging a single missed call, MS Teams records three duplicate entries in the call history.

    After finishing their call, the agent is unsure whether they missed three separate calls or just one.

    This causes unnecessary follow-ups and reporting inconsistencies.

    1. Expected Behavior: A missed call should be logged only once in MS Teams, regardless of whether the landline is busy.

    Call history should accurately reflect actual call attempts without duplication.

    1. Steps to Reproduce: Ensure the landline is engaged on an active call.

    Have another caller dial the same landline.

    Check the MS Teams call history – the call is registered three times instead of once.

    Repeat the test when the landline is not busy – the missed call logs correctly as a single entry.

    1. Troubleshooting & Workarounds Attempted: Cleared MS Teams cache.

    Reinstalled RingCentral and MS Teams applications.

    Reconfigured the integration.

    Ensured both MS Teams and RingCentral are updated to the latest versions.

    Restarted affected devices.

    Issue still persists after all troubleshooting steps.

    1. Proposed Solution:
       Enhance the call logging mechanism in the UC platform so that missed calls are logged only once per call attempt, even when the landline is busy.

    2. Benefits of Enhancement:
       ✅ Accurate Call History – Prevents confusion and ensures users see the correct number of missed calls.
       ✅ Improved Productivity – Reduces unnecessary follow-ups and misinterpretations of call logs.
       ✅ Better Customer Experience – Avoids miscommunication and duplicate callbacks.
       ✅ Reliable Reporting – Ensures that call center analytics and performance metrics remain accurate.

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies… more

    1 vote

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16. RC for Salesforce - Customizing Type field on Task

    "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

    1 vote

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17. Live transcription support in Zendesk

    Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote

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18. Distinct audio device for ringing in Zendesk

    The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

    1 vote

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19. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    15 votes

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20. To be able to receive forwarded calls from another user in MS Teams.

    To be able to receive forwarded calls from another user in MS Teams.

    2 votes

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