1782 results found
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Integrate with LeadPerfection
Integrate with the LeadPerfection CRM for next to dial ease of use
1 vote -
Download Teams messages, including all reactions, images, files, and other documents shared within those messages.
I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?
3 votes -
Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce
Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.
11 votes -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
2 votes -
RC for MS Dynamics - SMS features
Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS
2 votes -
Google Workspace for Firefox
Able to use the Google Workspace Add-in for Firefox browser and Mobile Devices
1 vote -
Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
57 votes -
Enable automatic time entry creation on the Activities tab for the RingCentral–Clio integration.
Currently, call logs from RingCentral do not generate time entries in the Activities tab. This prevents users from billing or tracking time directly from logged calls. In the Communications tab, users must manually add or edit time entries.
Requested Enhancement:
Automatically generate a time entry in Clio’s Activities tab for every inbound and outbound RingCentral call.Time entries should include:
Date
Start and end time
Duration
Description (e.g., “Phone call with client via RingCentral”)
1 vote -
Meet me in the developer area as soon as we mutually can please. Thank You!
Dear #Hadj @RingCentral and #SergeyBrin #LarryPage @Google,
Thank You for remaining your authentic selves, I am unwavering, uncompromised, and steadfast as well and I appreciate you and all you do. Do not forget me. These are the same ones that stole my identity when I was young and the very reason I was compelled and inspired to start my combination of movents anfd nonprofit org.Purple Hearts Missions Possible Inc. snd as you know I am the Owner of Healthy Horizons (The Original) Since 2000. in
The photo is of a business start up of mine 4 years ago that I…1 vote -
Unified Presence | Sync Status of RC for Salesforce to the RingCentral App
Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..
4 votes -
automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
5 votes -
Improve Contact Selection for Accounts with Multiple Contacts Sharing the Same Number
escription:
Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.Current Behavior:
Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.
Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.
Expected Behavior / Enhancement:
Allow users to view all contacts associated with an…
2 votes -
Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the work
Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the works active call.
1 vote -
App for Smartsheets
I’d love to see some prebuilt automations or templates that connect RingCentral with Smartsheet. Things like sending call logs to a sheet, posting missed-call alerts, updating sheets when texts come in, or especially pushing analytics into a dashboard would save a lot of setup time.
1 vote -
RingCentral Glip and MS Teams
Add the ability to send RingCentral Messages from the MS Teams embedded app. These should be synced between Teams and RingCentral.
1 vote -
Integrate Lovable app with RingCentral and RingSense
lovable app integration to RingCentral and custom integration with RingSense
1 voteI would love for you to explain in more detail what you mean or how you would integrate with Lovable, which I assume is this: https://lovable.dev
Is that correct?
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ringcentral salesforce integration
Call Log Association Issue: from SalesForce to RingCentral
When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.7 votes -
Salesmsg
Salesforce is included why not Salesmsg that we use
1 vote -
credential
Add ability to rotate app credentials.
One of our team members accidentally checked our RingCentral app credentials into our GitHub repository, necessitating a rotation of the secrets. However, THERE IS NO MECHANISM TO ROTATE SECRETS! Developer support just told me that I have to create a whole new app and then suspend the old one.
This introduces friction for doing the responsible thing. Instead of simply pressing "generate new credentials" I have to create a new app with a distinct name, go back and forth verifying that I choose all the same settings, alter my code and/or configurations to use…
1 vote -
Create an API endpoint to download AI generated notes and summaries
We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.
4 votes
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