1196 results found
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Reducing Toll-Free SMS Validation Time
Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…
3 votes -
We need a separate cell phone app for Texting so our employees can click one button to text.
We need a separate cell phone app for Texting so our employees can click one button to text. Currently, they need to open the Ring App and then find the text sub application then open a new text..
Make it more like a standard text app.
1 vote -
Integrate tasks and callback scheduled inside RC app and not in Hubspot directly
When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app
1 vote -
Forward all calls to an international number in Call Queue
Ability to assign an international number on a call queue to be answered by a user from another country.
1 vote -
Disable Headset and Advanced in RC App
when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?
2 votes -
remove app settings from ringcentral app
Want to have an option to remove links on the ringcentral app like Webinar
1 vote -
Ringsense-Zoho CRM Leads Module Integration
Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.
1 vote -
579116
I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.
1 vote -
Parked Call Visibility on RC or BT application
Parked Call Visibility on RC or BT application
It is more convenient for users to have visibility of parked calls using the desktop app.
Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.1 vote -
Custom.net CRM Integration
BT Custom.net CRM Integration
Please allow Custom.net CRM Integration on all BT accounts.
1 vote -
MS Teams analytics not available
The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab
5 votes -
Provide details of numbers who have reported the customer's SMS as Spammy
Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
This will help them edit their mailing list and avoid their SMS from being tagged as Spam.1 vote -
Allow the ability to disable user's access to Automator
Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.
There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.
1 vote -
Enhance Admin capabilities
Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.
1 vote -
Date Change
As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date
1 vote -
RC for Hubspot Mobile Option
They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration
2 votes -
Open Analytics to own company google spreadysheet after downloading the call logs.
Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.
2 votes -
Sycle
Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.
1 vote -
MS Teams Meeting to RC Embedded App using Conference Phone
Need to use the Conference Phone to join the meeting in RC Embedded App for MS Teams. Our available feature only is thru RC Meetings and use Dial In to utilize physical / conference phone.
1 vote -
RingCentral for Google conference call
The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group
2 votes
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