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Developer Platform, APIs, & Integrations

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1443 results found

  1. Everytime someone is on hold we want the customer to receive an automated
    message where they can reply their details ( name , date of birth , reason for calling )

    2 votes
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  2. Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)

    Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.

    It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.

    2 votes
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  3. 2 votes
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  4. Option to show the call recording on SF voice calls tab aside from the call recording

    1 vote
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  5. Ability to add a customization field on Salesforce
    Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.

    1 vote
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    • Need admin portal enterprise contacts

    • when on app someone answer phone call it comes as missed should be answered another device

    1 vote
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  6. I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?

    4 votes
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  7. High Volume Sales works as expected for Cadence calls.

    But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls

    1 vote
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  8. The HUD is usefui for fingsing an extension number while displaying the call status. The list doesn't seem to have any order about it. I have been told we have to manually move the users around the screen to put them in alphabetical order but that is time consuming and would require ongoing changing.
    Can it be sorted by username alphabetically?

    1 vote
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  9. Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234

    5 votes
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  10. I do not want RingCentral for Chrome to detect my personal email and number

    1 vote
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  11. Instead of using a third-party app/CRM, it would be great if we have an option to automatically create tickets for calls using RingCentral for Hubspot or other integrated applications.

    As of the moment, we do not support creating tickets directly for logging calls in HubSpot integration.

    3 votes
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  12. When the called or calling party disconnected the call, disconnect the call right away instead of having the time running without having waiting for the user to disconnect the call. This will increase company's productivity.

    Sometimes due to some network issues user will still stay on the line without knowing the other line disconnected the call already.

    Limit the attempt time as well when having a bad connection error, disconnect the call if it take longer

    1 vote
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  13. Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account

    1 vote
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  14. Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead

    2 votes
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  15. Have an option to be able to convert or link RC phone numbers to a QR code.

    2 votes
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  16. Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack

    1 vote
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  17. ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes
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  18. We are using Zapier to integrate with our Airtable scheduling hub. The phone numbers that will appear on the Zapiers integrations are only the numbers assigned to your extension. I need all numbers to appear in Zapier, so that multiple staff can send scheduling SMS messages if needed. Your integration specialist ask that I submit this request to make all numbers or numbers assigned to other users in your RingCentral account to appear under my profile in Zapier Integration. This will be a feature request.

    3 votes
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  19. We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.

    1 vote
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