1330 results found
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Live report Upgrade for more statuses and numbers to measure
It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount or time unavailable.
10 votes -
Filtering Analytics Performance
Would like to have the option to Filter the no. of calls received for a DN under a Call Queue
1 vote -
Increase Data Retention of Analytics
customers are requesting to increase data retention of analytics report"Our business heavily revolves around call volumes and frequency...if we can't get the data we need, then I'll need to have a discussion with our executive team into looking for a provider that will/can provide basic data for years prior...""how can we accurately forecast against historical data only looking back 6 months?"
116 votesPerformance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.
In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.
Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US
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Analytics
verbatim from user: I was wondering if there was a way for you all to create an AD-HOC report for all the data. I feel like the data being tracked by RingCentral is inconsistent with the data in our personal logs. I noticed that RingCentral only keeps data up to 6 months in the Performance Reports for Data Analytics. Do you all have backups for the total amount of time we have been with RingCentral?
1 vote -
Automatic Reports for Live Reports
It would be very useful if LiveReports would automatically email or export the data at the end of each day considering this is the only reporting option that allows you to track service level of queues
4 votes -
Need Unique inbound call analytics on the analytics graphs
It would be nice to have a column showing how many unique inbound calls came in on a call que and answered by a user.
11 votes -
Weekly Call Trends Analytics
I would like to see a feature that isolates trends for what days of the week are the busiest or slowest as far as call volume. As well as the report showing the actual name of the day of the week vs. just the dates. Would be very helpful.
2 votes -
Report for the Voicemails that were already called back
On an account that had many missed calls and voicemails, it would help if there is a report that will show on how many of the voicemails or missed calls were already handled/called back.
4 votes -
Stratify First-time Callers from Repeat Callers
It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.
7 votes -
Merge Mitel call reports with Ring Central
We were a Mitel customer and I would run the Mitel Business Analyics user call reports, can Ring Central adopt reports like Mitel that gives more information on the users calls. Our managment team like to see in a week or month time number of calls, total talk time, total incoming and outgoing talk time. See attached report, thanks
1 vote -
filter extensions who has a call forwarding option on analytics
caller want to know if the calls are being answered on their desk phones or app or just being forwarded on external numbers
1 vote -
Agent Details - select agents to view
Some agents do not ever take calls and do not need to be monitored, but they still show up in the agent details widget. It would be nice to unselect any agents that do not need to be monitored, or be able to position agents in preferred/custom order.
2 votes -
Be able to export Call Quality Reports to PDF
I would like to be able to export the quality reports to send them out.
2 votes -
Allow a Report to run based on which setting users are using
Would like to have a report to see what features users have enabled (such as auto-answer calls)
4 votes -
voicemail response time
Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.
7 votes -
Add description to queue and IVR menus and make these available as columns on reports
Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both these objects but is not available as an option to show on the queue statistics report. Also, sometimes a call may be configured to go through another route before going to queue or IVR. Having a description field would allow end users to understand what the queue or IVR was when reviewing a report.
1 vote -
Download Adoption & Usage page as a PDF
I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.
8 votes -
Viewing data for a specific call queue with KPI view in graph format
Viewing data for a specific call queue with KPI view in graph format
1 vote -
Reporting metric in analytics to show extensions that have not been used
A metric showing an extensions last use will help admins/supervisors free up licenses to be used for other users that will use them more effectively. Lowering the need of getting new licenses.
2 votes -
2 votes
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