1212 results found
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RingCentral Analytics - Share and collaborate on saved reports
We would like the ability to share reports we have configured saved with other users in RC Analytics.
In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
39 votes -
Count actual phone numbers dialed instead of Salesforce logged calls.
I used to love the old ring analytics, they used to show me calls per hour and total dialed numbers. Now it's showing me how many logged calls I've made. To keep salesforce not a giant mess we dial as many as 10 numbers before we log the call. Otherwise we'd be filling up salesforce activity with a million calls to bad numbers. I just want the RAW number of phone numbers I've actually dialed. And a dialed per hour. This shouldn't be hard AT ALL and I don't know how you guys' managed to build an entirely new analytics…
1 vote -
Reporting - Filter options
Reporting is so important for management to use for offsite users. Allowing a group to filter by queue and users (not one or the other) or for that matter, expanding your analytics reporting to allow for managers to report on login and logout times. Just give us more tools to report please.
1 vote -
add sound notifications on live reports when a call hits the queue
Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
2 votes -
why isnt there any reports to show the length of time when people are unavailable
why isnt there any reports to show the length of time when people are unavailable.Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can you have the ability to see someone in wrap and someone unavailable differently in the system please, especially inside the live reports section as this would be really helpful
29 votes -
Increase length of time reports are saved
All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
14 votes -
Conference call roster of participants
provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
6 votes -
Auto Transfer #
In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.
1 vote -
User Status on Exported Performance Reports
Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.
10 votes -
abandoned calls
should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.
3 votes -
Allow you contact center folks to be able to see Analytical Reports
I have a dashboard set to show how we are performing at any point of the day - including Service Level. I cannot share it with my team however, because they don't have sufficient privileges. I would like for them to be able to constantly see how we are performing to our KPI's.
1 vote -
Ability to modify the excel report from Analytics Subcriptions.
We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.
1 vote -
Recorded calls reports
Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.
2 votes -
Audit Call Listening
Would like to understand how many / which managers are listening to team calls live via the HUD
1 vote -
create a Conference Bridge Report
create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.
2 votes -
Call indentifier, provide the name in the reports
The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
1 vote -
audit trail for who create modify remove dashboard on analytics
Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future
1 vote -
Call Queue SLA
I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.
4 votes -
Call reports showing the users with numbers. Just like in Company Numbers
It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.
1 vote -
Outbound Call being identified as connected or missed.
Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voicemail. If there was a signifier such as the missed/answered identifier on inbound calls, it would be very helpful analytical purposes instead of guessing if a short call was connected or went to voicemail.
9 votes
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