1123 results found
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Hourly Report on Analytics
customer wants to have an option to generate automatic hourly call productivity report
14 votes -
Ring Central report based on inbound number/contact
Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.
4 votes -
Date and time format to match user account region
The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all office applications. When we carry out performance reports, all the date time stamp entries are read as invalid data. This is an Extremely urgent request as only have a couple of weeks to go to submit the report for the year.
2 votes -
Analytics report date range access
Hello, could it be possible to get reports for calls for the past 12 months?
3 votes -
Ability to report on metrics over time
Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
3 votes -
SMS Report LOG required.
Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.
15 votes -
Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in li...
...ve reports.. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in live reports.
3 votes -
Analytics for Call Queue Manager
as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
9 votes -
Analytics time frame in reporting
It would be nice when selecting a time frame to be able to select Sun ~ Saturday in addition to last business week Mon~Fri. We can do last 7 days and sort of make that happen with the day of the week we deliver the report, but we'd like to track calls including weekends on weekly reports. It would also be nice if we could have one desiged report for asite, and then on the subscription be able to specify which timeframe is used, so instead of designing 2 reports for Monthly and Weekly, we have one report, and two…
1 vote -
Add Speed of Answer to Performance Reports for Calls
We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual call. This will just need to be added as a column to the Call Performance Report as a column we can add and export.There is already a service level widget on the Analytics report and an average speed of answer for the users so the data is being captured, but…
9 votes -
Analytics on returned missed calls and voicemails
it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through some number crunching finding out which voicemails and missed controls have not been returned. If such analytics feature exists, it would save lots of time to do Excel work.
7 votes -
Add reports to Dashboards as a widget
Once a useful report is created, it should be able to be added to a dashboard
2 votes -
Live Reporting : Dashboards need to have more than one editor
Need Reporting dashboards to have more than one editor. Currently only the creator of the dashboard can edit the dashboard. Even admin can only view another users dashboard and not edit. Original creator should be able to give access to another editor and admins should be able to edit all dashboards by default.
5 votes -
Ability to change indicator colors
I would like to have customers able to change the color scheme of the circles and other call indicators on analytics and QOS pages. Maybe should have the option to change them all due to people with optical issues such as color blindness.
1 vote -
Missed call and schedule call reports request via email
Missed call and schedule call reports request via email
2 votes -
Report filter by specific range of time or hours
Customer would still like to have an option on the call logs to filter it by hours to shows specifi calls they want to display since filtering the report right now shows all and multiple pages need to click
4 votes -
Display active call lengths for ongoing calls
There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that their agent has been on a call for an extended period of time, they would know they need to perhaps reach out to the agent and see if there is any way they can assist the agent or if there is an issue that needs attention.
Most voip and phone system companies have this…
4 votes -
Call Reporting \ Analytics for the Standard User
We need a feature for standard users to have call metrics so they can review how many calls they made and received. A dashboard similar to Analytics for administrators. Currently, Analytics displays all users calls, but want this feature only tied to the users account so they can only see their call metrics.
4 votes -
Add KPIs from Performance report to LOB Analytics
Available vs unavailable hours per Queue memberAvailable start time (per day) per Queue memberAvailable end time (per day) per Queue memberBusy hours average (Busiest hour of the day on average)Busy day average (Busiest day of the week on average)Ability to compare week to week OR month to monthAverage talk time per Queue MemberCall Rating average total and per Queue memberTotal calls NOT answered by an available agentTotal calls NOT answered because all agents were unavailable
3 votes -
More Customized Analytics
It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose "during hours" or "after hours" to know how many of the calls I missed were because of that. Then it would be great to know if 10 of my 100 calls were from the same person who like to call repeatedly while I'm on the other line. In fact, it would be…
2 votes
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