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  1. The new billing portal has demonstrated enhancements but I still feel it's lacking in functionality that most business owners would want to see more of.

    • trend management, especially with a contact center instance, I find it difficult to see the invoices over time and compare them month to month. Why isn't there a dashboard that can demonstrate this graphically, leveraging the filters you have there now as toggles?

    • Export/Download, currently this exists on an invoice by invoice basis which is fine; however, I imagine many of us would like the ability to export the billing list as its represented in…

    5 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  2. we should be able to run performance reports by the week or by the month that "exclude" calls outside of business hours so you can truly report on calls that are received and handled within normal business hours vs all hours of the day. You can do this one day at a time but when trying to compile data over period of time, week, month quarter etc, would be nice to filter to include only calls received between this hour to that hour

    7 votes

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    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  3. To have a weekly or monthly reporting or collation of AI notes for calls on the said duration. Can be included on the Reports/Analytics or can be on AI tab itself.

    2 votes

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    New  ·  2 comments  ·  Other  ·  Admin →
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  4. In Live Reports, we would like the ability to see the amount of time (hours:minutes) that the member of a queue is set to "Available" throughout the day.

    24 votes

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  5. Current Behavior: The "Play Hold Time" feature will only play for callers after the first call in the queue (second, third, etc.) and they'll hear the queue time of the longest call in the queue (first queued caller), so if there are 10 callers in the queue, 2 - 10 will hear what call 1's (first queued caller) wait time has been. As in, the amount of time the longest call has been in the queue, so if caller 1 (first queued caller) in the queue has been in the queue for 30 minutes, the (second, third, etc callers) in…

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  6. The customer would like to be able to generate a report showing who the manager of each call queue is.

    4 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.

    10 votes

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    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  8. Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls

    8 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  9. Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer

    4 votes

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    New  ·  2 comments  ·  Live Reports  ·  Admin →
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  10. Recording to be added on the spreadsheet for delivery reports.

    2 votes

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    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  11. Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    4 votes

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  12. Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.

    70 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  13. It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.

    12 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Getting a lot user getting email declined user sign up when they are not signing to anything and not using that to ringcentral. there should be an option to disable declined invitation notification on guest user.

    7 votes

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  15. When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
    This causes confusion for our customers, as it appears there is incorrect data displayed.

    2 votes

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    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  16. The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.

    17 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  17. We need an analytics report for SMS messaging

    16 votes

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  18. In QOS Analytics for VIDEO we display "Microphone" and "Speaker"

    "<div aria-label="Speaker" class="detail-item--k34E8" role="listitem"><div class="title--GOM98">Speaker</div><div class="description--Vdzit"><div>System default speakers</div></div></div>"

    This is NOT including in the call card for Phone (only RCV).

    Please add in data to show what Speaker and Mic combination was used by a phone user.

    Reason for request.
    If call MOS is >3.8 we have no way to see if the call was on the internal mic or the headset.

    14 votes

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    1 comment  ·  QOS  ·  Admin →
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  19. BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.

    4 votes

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    New  ·  2 comments  ·  Accessibility  ·  Admin →
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  20. Fax report in performance report. For the customer to have an option to check the number of fax they received per day.

    To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report

    16 votes

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    1 comment  ·  Other  ·  Admin →
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