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1029 results found

  1. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    When downloading a report in CSV format, there should be an option to change the time format from seconds to hours:minutes:seconds (hh:mm:ss).

    11 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  2. Ability for an admin user with "Company Numbers" permission and an assigned domain role to move numbers to RingCX

    If a site has a number directly assigned to it, a site admin with domain access to that site cannot move their own numbers to CX. While we prefer not to allow site admins with domain access to see or move every number, it would be beneficial if they could move their own number to CX instead of relying on a limited number of people to perform this task each time.

    2 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  3. I would like to be able to see the total time a user is toggled on to accept calls

    I would like to be able to see the total time a user is toggled on to accept calls

    62 votes
    New  ·  3 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  4. company directory with DIDs that can be downloaded or exported

    Have a company directory that can be downloaded or exported

    5 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  5. Report for Users Login, Usage and Activity on RingCentral app

    Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.

    16 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  6. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. RCX Fields

    Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.

    The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.

    Metric: Interaction Start Quarter…

    4 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  8. Total numbers of direct calls and transferred calls to an extension

    Having transferred calls and direct calls filter/KPI would be helpful.

    4 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  9. Analytics - Call recordings for Non-RingCX users

    Please include call recordings in analytics - performance report for Non-RingCX users

    4 votes
    New  ·  2 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  10. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

    There was a recent big outage that affect both Avaya Cloud Office and RingCentral customers. In that outage a lot of calls had to be fielded that were reporting the same issues. The above links show us the status of the service upon visiting, but it would also be nice to be alerted in close to real-time or real-time of those types of service disruptions for either platform via an email. As a business partner this would be nice to know so as to alert our customers of the outage in advance prior to them having to call in and…

    8 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  11. Alert Ownership

    Allow Alert ownership to be transferable to another extension or Super Admin extension.

    17 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  12. report that will show whenever the queue member is available or on DND aside from audit trail

    report that will show whenever the queue member is available or on DND aside from audit trail

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  13. ability to check audit trail for more than 180 days

    Customer would appreciate if admin portal has an ability to store data in audit trail for more than 180 days for tracking purposes

    13 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  14. Analytics report for SMS and Fax

    Have the option to see what number(s) each extension is actually using in Analytics report for SMS and Faxing as we want to know which numbers are being used for Faxing and for Texting per each site/extension.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Enhanced Queue Reporting Metrics in RingEX

    This feature request aims to significantly enhance the reporting capabilities for queues within the RingEX system by introducing several critical metrics currently unavailable. Customers need more granular insights into queue and agent performance beyond basic call counts and average wait times.

    Specifically, this request seeks to add the following data fields to RingEX queue reports:

    Total Talk Time

    Average Talk Time

    Max Wait Time

    Average Speed of Answer (ASA)

    Abandoned Calls

    Service Level Agreement (SLA) Percentage

    Number of Voicemails Followed Up On

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability to tell how many users are using AI Notes in Analytics

    Ability to tell how many users are using AI Notes in Analytics

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Integration of ringcx calls in ringex analytics

    Integrations of all calls for ring cx in the ring ex analytics dashboard. For example for QoS informations of ring cx calls. an overview of incoming ring ex and ring cx calls.

    3 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  18. auto saving chat options in video meeting

    we need an option to automatically save chats with ringcentral video meetings.

    2 votes
    New  ·  1 comment  ·  LOB  ·  Admin →
    How important is this to you?

  19. Add column for transferred calls and who picked up the call in Analytics PR

    Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Remove abandoned calls where someone hangs up at 8 sec or less

    Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer

    11 votes
    New  ·  4 comments  ·  Live Reports  ·  Admin →
    How important is this to you?
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