Details of Refused calls in Analytics report
Specific details on getting accurate Refused calls in the Analytics report. If possible, Kindly include logs on where the specific refused call originated.
Elijah
shared this idea
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Lorraine
commented
Access to detailed analytics and reporting for refused calls is critical to effectively managing the call center and coaching the team. I need reliable reports that clearly identify refused calls so I can review the data with individual team members and address performance concerns. It's extremely difficult to bring an issue to a teammate's attention without having documentation. These reports provide the necessary visibility and accountability to identify trends.
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Patsy
commented
This feature is critical for running our business!
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Daniel
commented
Can we get this in 2026 please!
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Ryan
commented
Why is it not available yet as this issue was reported a year ago?!?
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Michael
commented
Why is this not all ready a feature in Ring Central?
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Michelle
commented
I agree, if your user(s) are in multiple queues, they get counted against if they are on a queue call from another queue and unable to answer a call coming from another queue. We really need to understand what calls a user refuses that actually ring to them, and this metric should do that and it does not.