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  1. Feature Description:The current Business Analytics feature offered by RingCentral provides valuable insights into either call queue calls or user calls separately. However, there is a critical need to enhance this functionality by incorporating the ability to track calls comprehensively. This feature request aims to bridge the gap by ensuring that calls that pass through call queues are visible at both the call queue level and individual user extension level. This enhancement will provide better visibility and facilitate easier analysis of calls, improving reporting capabilities within the Business Analytics platform.

    2 votes

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  2. We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    1 vote

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  3. Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics

    3 votes

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  4. Minute counter for every statusieAvailableUnavailableOn Break

    3 votes

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  5. It would be great if the Data Retention could be longer especially with the data in the Analytics Portal as some information is needed for more than just 6 months.

    2 votes

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  6. Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across our 9 sites. Currently, you can only see a report with all sites, all departments or just one department. Please help!

    5 votes

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  7. I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote

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  8. We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?

    5 votes

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  9. Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.

    3 votes

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  10. Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

    18 votes

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  11. Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

    3 votes

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  12. 1 vote

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  13. It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.

    4 votes

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  14. Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.

    1 vote

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  15. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes

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  16. You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes

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  17. It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.

    1 vote

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  18. ... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

    1 vote

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  19. I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.

    1 vote

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  20. If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.

    1 vote

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