729 results found
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Determine the phone numbers from Abandoned calls from Analytics Report
Customer would like to have an option to view the numbers of abandoned calls from analytics report.
11 votes -
Ability to pull assigned queues within Performance Reports along with Department.
It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting
1 vote -
All Data Tagged in Call Records
Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.
While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…
2 votes -
Expired Meetings - To be able to look up expired Meeting ID's
Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.
6 votes -
Add "TODAY" as an option for Historical reports of Engage Voice
This is for ENGAGE VOICE. This is for ALL historical reports, under the date range section it would be great if you add an option for “Today” just like you have “Last 7 days” “Last 30 days” and so on.
1 vote -
Further filtering for call type
In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.
1 vote -
Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User
Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User
4 votes -
Sip based direct routing solution
-Calls for our number range are directly forwarded to us and that our outgoing calls are routed without any regulation or additional processing by your system. We want to implement this change without using an Azure app, Teams app, or similar
-No automated interface to Microsoft Teams.
-BT should not have access to our tenant, neither via a service admin account nor via an Azure interface between our tenant and the BT cloud portal.1 vote -
Analytics access to see DND status from Take all calls to Do not accept call queue calls
Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…
17 votes -
Billing Cost Center data can't be downloaded to excel or csv.
The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.
Please allow us the ability to download our bills in csv format, or at least the first 3 pages.
4 votes -
Business Analytics - Toggle Data Filters
It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…
1 vote -
Replay viewers report/Replay recordings report
There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page
Here are the articles:
Replay viewers report
https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-reportReplay recordings report
https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report1 vote -
RingEx Call recordings
Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.
5 votes -
Reports to be edited by others
We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!
21 votes -
Extension to Extension for Calling only
I need to be setup a number of phone extensions to not be able to call outside the building.
Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.2 votes -
Email daily call recordings for quick playback
Ability to set up an email of call recordings sent daily or weekly. A quick way for Admin to listen to calls without logging in to RingCentral.
2 votes -
Inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
3 votes -
Analytics filter by Time of call
For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.
1 vote -
users login/logout audit
How do I get a audit report for
- login/logout times
- desktop / mobile app12 votes -
ability to forward missed calls to a third party app
When a call is missed, this feature will automatically forward the missed call details to a third-party app. The app will then ping the user with a notification and send an email, allowing them to schedule a convenient time for a callback.
1 vote
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