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676 results found

  1. Voicemail Peports

    To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Customize the details that will show in the downloaded user list file.

    The capability to select what details will show on the downloaded user list file.

    1 vote
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  3. Call Report that will show reason it was declined

    Call Report that will show reason it was declined

    8 votes
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  4. Our customer needs to see who deleted the faxes or messages in audit trail

    Our customer needs to see who deleted the faxes or messages in audit trail.

    3 votes
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  5. Reports

    I need the data on the number of minutes of calls made from all the numbers under our account for each month in the past six months. There are no Reports for those metrics.

    1 vote
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  6. All Data Tagged in Call Records

    Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.

    While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…

    1 vote
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  7. REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS

    We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    3 votes
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  8. Change the Audit Trail log-in tracking for Hot Desk phones

    Change the Audit Trail log-in tracking for Hot Desk phones

    1 vote
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  9. users login/logout audit

    How do I get a audit report for
    - login/logout times
    - desktop / mobile app

    7 votes
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  10. Customize Option for Analytic Tab

    I hope that we have the option to customize the tabs we have from the Analytics, like changing the color for each tab, which can help us determine the tabs quickly.

    4 votes
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  11. In Performance reports, under the user tab, allow us to select multiple call queues

    Currently we can only select All Calls, Non-Queue Calls, or just one call queue. We can do the math to get the number we need, but we don't get the specific details we want for those specific queues in one place. Currently we would have to go to each queue separately to get the specific info we want.

    5 votes
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  12. Add average handle time to business analytics' table section for users dashboard

    Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.

    6 votes
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  13. Set up rules for auto adding users to groups based on job title

    The capability to automatically add the users on a call groups based on job title.

    1 vote
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  14. Business Analytics Date Range - User Permissions

    Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.

    4 votes
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  15. Need ability to drill down a report in Business Analytics by Site and then Department

    Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across our 9 sites. Currently, you can only see a report with all sites, all departments or just one department. Please help!

    10 votes
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  16. Ability to generate if the queue needs more member

    The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member

    2 votes
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  17. Park Call to Direct Extension

    The customer has an idea of being able to call a park to a specific extension.

    2 votes
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  18. Ability to check possible reason why calls are getting dropped

    Customer wanted to be able to check the reason why calls are getting dropped.

    9 votes
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  19. Customized Analytics

    Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports

    2 votes
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  20. Improve the Call Records Reporting

    In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.

    1 vote
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