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699 results found

  1. Centralized RingCentral Data Retention

    Summary:
    This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
    Problem:
    The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
    Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…

    1 vote
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  2. Analytics Report view on RingCentral App

    Have a view or access on Analytics report using RingCentral App

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  3. RCCC: DFO Reporting Request

    Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.

    3 votes
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  4. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

    Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

    19 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. Call reports from frequent callers.

    I can see the reports to count calls by user and queue but I want to get a report showing customer's phone numbers who have called us multiple times from the same number

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Minute Counter Visibility

    Minute counter for every statusieAvailableUnavailableOn Break

    3 votes
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  7. Disable session timeouts for Live Reports

    Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session time maxed to 24 hours. Please help otherwise our Live Reports license is useless to us and its not cheap.

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. Generate Volume / % of abandoned calls and volume of calls received outside working hours

    I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote
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  9. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics portal.

    25 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  10. Analytics and Reporting Needs for FWD, International and Log Running Calls.

    I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes
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  11. Voicemail reporting

    Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.

    8 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
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  12. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

    call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more

    1 vote
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  13. Performance Report during weekdays

    needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends

    5 votes
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  14. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  15. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes
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  16. Analytics - Performance Reports - Add Privacy options

    Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.

    3 votes
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  17. Report that shows user Call Recording Status & Permissions

    This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users

    4 votes
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  18. Good to have Alerts for Missed calls

    I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.

    1 vote
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  19. Allow widgets to be moved on dashboard

    I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

    5 votes
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  20. Creating functions with KPI's

    It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function could change our 1000 abandoned to 400 and give us a more actionable data set.

    1 vote
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