606 results found
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Ability to pull an entire year of data within the performance analytics
I should be able to pull more than 6 months worth of data. If I need to pull YTD numbers I should be able to export that from the site without having to go back into old excel files to try to get the data.
1 vote -
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time
4 votes -
Add the Session ID column to Detailed Call Log Reports
Add the call Session ID to the Detailed Call Log Report so we can easily group the calls together.
The Session ID is already part of the call data, and part of the Anayltics reports, so should be simple to add to the Call Log Report and make it 100% MORE useable in the process.1 vote -
Business Analytics Dashboard and Reports Share or Export to other accounts
Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.
My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.
1 vote -
Ability to Filter Phone Numbers
The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.
1 vote -
Total call time includes incoming and outgoing calls
Total Call time widget that shows both Incoming AND Outgoing call timers for a user.
1 vote -
Ability to add common area phones to call queue
I want to add common area phones to call queue ring group/member
3 votes -
Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)
We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.
1 vote -
Ability to pull assigned queues within Performance Reports along with Department.
It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting
1 vote -
Add Label as a selectable Column to Company Numbers Report
You can add a label to a phone number on the Company Numbers report at the top of the page but the label field is not a selectable column in the report at the bottom of the page. The label field is there if you download the information in Excel format.
I would like to see label added as a selectable column in the report data.
6 votes -
Remove old or inactive users from Business Analytics
Delete old/deleted users from the 'Users Dashboard - Default' table in Business Analytics.
1 vote -
visibility on those users who are using RC mobile app
List or visibility on those users who are using RC mobile app.
It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose
1 vote -
Expired Meetings - To be able to look up expired Meeting ID's
Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.
6 votes -
Further filtering for call type
In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.
1 vote -
Sip based direct routing solution
-Calls for our number range are directly forwarded to us and that our outgoing calls are routed without any regulation or additional processing by your system. We want to implement this change without using an Azure app, Teams app, or similar
-No automated interface to Microsoft Teams.
-BT should not have access to our tenant, neither via a service admin account nor via an Azure interface between our tenant and the BT cloud portal.1 vote -
retrieve the settings if the user was deleted accidentally.
To be able to recover the user's ext data in case ext a was accidentally deleted.
3 votes -
Reporting Capability on IVR Menu for key presses
I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each location has a key press and then a sub menu. I want to see rom my total number of calls daily - what % of calls are going to each location. Then the same thing from my Sub menu IVRs.
47 votes -
Business Analytics - Toggle Data Filters
It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…
1 vote -
Replay viewers report/Replay recordings report
There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page
Here are the articles:
Replay viewers report
https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-reportReplay recordings report
https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report1 vote -
RingEx Call recordings
Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.
5 votes
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