735 results found
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Failed faxes
We need to be able to see preview of the document for failed faxes. How can we know what document it is sent or for which patient when the fax is failed multiple times after retrying!!!!
Urgent!!!!
Please allow us to preview the document sent and failed3 votes -
Detailed Users Performance Report for Call Queue
We need the capability to generate performance reports that incorporate advanced KPIs, specifically:
Available Time
Auxiliary (AUX) Time
Hold Time
Talk Time
These metrics must be tracked at the individual user level within designated Call Queues using the Performance Report tool.
The objective is to enable accurate mapping and analysis of each call, ensuring a consistent and reliable methodology for measuring Available Time, AUX Time, Hold Time, and Talk Time.
1 vote -
Report only for users with digital license
Please have the capability to generate a call/performance report in Analytics only for those with digital licenses (RingEX users). Right now, we have to manually select the extensions for separation.
2 votes -
User List Report Who Downloaded RingCentral From App Store and Play Store
Customer wants to generate a report for list of users who downloaded RingCentral app from App Store (iPhone) and Play Store (Android).
1 vote -
Analytics Report
how to create a unique report
I would like to pull a report by agent by week for # of dials
please provide directions on how to1 vote -
Detailed report of abandoned calls in a call queue in analytics
Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.
34 votes -
Meeting Report
Allow filtering on host name, rather than user name, when creating a meeting report.
1 vote -
Fax report
Fax report in performance report. For the customer to have an option to check the number of fax they received per day.
To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report
26 votes -
Option to retrieve deleted recorded calls
Option to retrieve deleted recorded calls
2 votes -
1 vote
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report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user
Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.
1 vote -
Tagging Auto-Forwarded/Rollover Calls as "Forwarded/Transferred" and not "Missed" on Performance Reports/Analytics
In order to have a more proficient and accurate reporting, auto forwarded or transferred calls should not show as missed on the prior extension where the call originated. This prevents the report to misidentify missed and transferred calls.
3 votes -
Performance Reports- Calls Tab- Filtered for Missed and Answered Call
When accessing the Performance Report in Call tab, no option to sort or filter for missed and answered calls. It will only show or provide the result of both answered and missed calls. Suggest to add an option to sort the type of calls for more efficient and friendly way of getting data in Performance Report Call tab.
8 votes -
Report that shows user and the group they belong to
Generate a report that shows user list and the call queue group they belong to
1 vote -
Identity Verification report
We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.
1 vote -
Export Call Queue Details with Voicemail Notification Email
Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
Audit call queue configurations.
Maintain an offline record of call queue settings.
Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
Quickly identify and update voicemail notification email addresses for multiple call queues.
Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…1 vote -
RingSense: Add ability to differentiate the voice queues in RingSense reporting
Add the ability to differentiate the voice queues for data shown in RingSense reporting. This would give a clearer indication of volume for clients and make it easier to organize data on their end.
4 votes -
Purchase Mobile number from Germany
Customer would like to have the ability to purchase mobile numbers from Germany.
1 vote -
Add multiple email recipient on Call Log Delivery Setting
Description: Currently, the Call Log Delivery Setting allows only one email address to receive call logs. We request the implementation of a feature that permits multiple email recipients to be added for this setting.
Reason: Allowing multiple email addresses for call log delivery would significantly enhance collaboration and communication within teams. It ensures that all relevant stakeholders—such as managers, team members, and support staff—receive important call information simultaneously, improving response times and facilitating better decision-making. This feature would streamline operations, reduce the chances of missed communications, and foster a more integrated approach to team management.
5 votes -
company directory needs a over haul not user friendly
admin user directory is very not user friendly
1 vote
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