578 results found
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Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...
... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
2 votes -
User Status Details
We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?
7 votes -
Deleted numbers to be remove on Analytics immediately or lesser than 6 month
Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.2 votes -
Syncing RingCentral Analytics to Monday.com CRM
Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.
2 votes -
Device Reporting for Firmware versions
Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.
7 votes -
Subscription Reports to be emailed as a PDF and look like Dashboard
Emailing the subscription report as a PDF would allow for faster viewing than the current process of downloading and opening an excel file. Additionally, having the report be a replica of how the dashboard looks would also enable faster viewing of the data since the data would be displayed in a manner that the viewer is familiar with
2 votes -
The performance report should show the percentage/counts of the internal transfer and external transfer
The performance report should show the percentage/counts of the internal transfer and external transfer in the dashboard without checking every call of every user
When checking the performance report there is no filter that the customer can use immediately to see which calls are being transferred. The customer still needs to check each call manually under Performance Report to determine which has been transferred.
1 vote -
Update Metric on "Abandon (Hold)"
The Abandon (Hold) metric is misleading. It counts when a caller hung up while they were on hold which is perfect - this is what we want. However, it also counts other scenarios.
We have callers choose the customer service option from our IVR often. Many times, they need to speak with another department or someone specific. The customer service queue member will place them on hold prior to transferring the call. If the transferred call isn't answered, that counts toward the queue members Abandon (Hold) count. It doesn't matter if the caller leaves a voicemail for the intended extension…
1 vote -
Customized Analytics
Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports
1 vote -
Need ability to drill down a report in Business Analytics by Site and then Department
Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across our 9 sites. Currently, you can only see a report with all sites, all departments or just one department. Please help!
6 votes -
KPI in Analytics to show talk time per caller
We would like to have the KPI in Analytics to see the average talk time PER CALLER.
2 votes -
Add all the numbers on reports analytics
The client wanted to see all numbers on his account on reports analytics under company numbers.
2 votes -
track spikes in call volume
I was wondering, is there a way with our MVP accounts to track spikes in call volume? if there were to be a spike in call volume we'd like an alert, I looked through the alerts menu in analytics and couldn't seem to find exactly what I need, I only found percent of good quality calls. Would this feature require advanced reporting?
3 votes -
User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard
Limit access to only one dashboard for a site.Site call logs permissions to only access call logs and analytics data from their assigned site.
3 votes -
Liking a text message
In regular text messaging through your phone (and not an app), there is the ability to “LIKE” a comment with a thumbs up. The ability to do that on ring central would be nice. If it already exists, please let me know how to do so
1 vote -
Add texting to Business Analytics reporting
We'd like to be able to track SMS texts sent and received in Business Analytics in additional to phone calls.
4 votes -
KPI in Analytics for total outbound calls using the main company number
I'm unable to calculate the outbound calls made from these company line caller IDs in the KPI section of business analytics
2 votes -
set date refreshed in hours instead of actual time
Customer requested to set the time under date refreshed to hours to avoid confusion in Perfomance reports
1 vote -
Total talk time is not an option to table Widget of Business Analytics
Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.
5 votes -
Add Week-to-date as a date range filter for calls
Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
17 votes
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