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661 results found

  1. Ability to pull assigned queues within Performance Reports along with Department.

    It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting

    1 vote
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  2. Add Label as a selectable Column to Company Numbers Report

    You can add a label to a phone number on the Company Numbers report at the top of the page but the label field is not a selectable column in the report at the bottom of the page. The label field is there if you download the information in Excel format.

    I would like to see label added as a selectable column in the report data.

    6 votes
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  3. Expired Meetings - To be able to look up expired Meeting ID's

    Expired Meetings - To be able to look up expired Meeting ID's to see who originally created them, along with the Date/Time the Meeting ID was created to quickly determine if the person is using an expired Meeting ID. This would greatly aide in troubleshooting the cause of an improper practice used by Users.

    6 votes
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  4. Further filtering for call type

    In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.

    1 vote
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  5. Sip based direct routing solution

    -Calls for our number range are directly forwarded to us and that our outgoing calls are routed without any regulation or additional processing by your system. We want to implement this change without using an Azure app, Teams app, or similar
    -No automated interface to Microsoft Teams.
    -BT should not have access to our tenant, neither via a service admin account nor via an Azure interface between our tenant and the BT cloud portal.

    1 vote
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  6. Billing Cost Center data can't be downloaded to excel or csv.

    The new "Billing portal" is equally as useless as the old one. RingCentral has a beautiful cost center feature which breaks down our bill perfectly. However if I can't get this data in a CSV file it is not beneficial for us.

    Please allow us the ability to download our bills in csv format, or at least the first 3 pages.

    4 votes
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  7. Business Analytics - Toggle Data Filters

    It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…

    1 vote
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  8. Replay viewers report/Replay recordings report

    There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page

    Here are the articles:
    Replay viewers report
    https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-report

    Replay recordings report
    https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report

    1 vote
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  9. RingEx Call recordings

    Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.

    5 votes
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  10. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    To have a detailed call journey report on call queue calls wherein it shows the current status of the call queue members while the call is waiting in the queue. To also show if the pending caller on the call queue during that time has been transferred to the overflow call queue if a) already the 6th caller if the number of callers allowed in queue is 5; b) Reached the maximum wait time; c) No call queue members available during that duration. Can be added to the call details when clicked on Performance Report > Calls. Or it should…

    9 votes
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  11. Kick Out of queue when call is "refused"

    We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
    In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…

    1 vote
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  12. Extension to Extension for Calling only

    I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

    2 votes
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  13. Reports to be edited by others

    We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!

    20 votes
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  14. Call Data Report Improvement

    The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.

    2 votes
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  15. Email daily call recordings for quick playback

    Ability to set up an email of call recordings sent daily or weekly. A quick way for Admin to listen to calls without logging in to RingCentral.

    2 votes
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  16. Inbound calls showing an outbound call

    When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    3 votes
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  17. Decrease Recordings retention period

    Feature Request : Lower/decrease recordings retention period

    Details : Customer wanted to reduce call recording retention from 90 days to 60 days

    Significance of the feature : To reduce the days of the retention

    Current behavior : 90 days for recordings

    2 votes
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  18. Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User

    Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User

    3 votes
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  19. Determine the phone numbers from Abandoned calls from Analytics Report

    Customer would like to have an option to view the numbers of abandoned calls from analytics report.

    8 votes
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  20. Separate Filter in Performance Report for Internal outbound call and External outbound calls

    Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls

    6 votes
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