606 results found
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REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS
We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.
3 votes -
Change the Audit Trail log-in tracking for Hot Desk phones
Change the Audit Trail log-in tracking for Hot Desk phones
1 vote -
Customize Option for Analytic Tab
I hope that we have the option to customize the tabs we have from the Analytics, like changing the color for each tab, which can help us determine the tabs quickly.
4 votes -
Performance Report Attendees Filter
Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.
4 votes -
Analytics access to see DND status from Take all calls to Do not accept call queue calls
Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…
8 votes -
Call Report that will show reason it was declined
Call Report that will show reason it was declined
7 votes -
Set up rules for auto adding users to groups based on job title
The capability to automatically add the users on a call groups based on job title.
1 vote -
Business Analytics Date Range - User Permissions
Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.
4 votes -
Ability to generate if the queue needs more member
The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member
2 votes -
Park Call to Direct Extension
The customer has an idea of being able to call a park to a specific extension.
2 votes -
Ability to check possible reason why calls are getting dropped
Customer wanted to be able to check the reason why calls are getting dropped.
9 votes -
Improve the Call Records Reporting
In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.
1 vote -
different export file formats for the same report gives different data - what shouldn't be
If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got worse: if downloading the same report as CSV, the session-ID is missing. It would be very nice if the same report gives the same data regardles which file format you choose. This is a bit annoying. There was also a Case open to this with the reaction: "Thank you for your…
14 votes -
Filter by Call Direction in Performance Reports - Call Details
When filtering call information, its helpful to see the KPIs for Outbound calls as well.
4 votes -
1 vote
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Option to come up with the most called hours.
There should be an option wherein we can search for the most called hours for that month or week, because we are aiming to know on which hour do we have most call volume for the purpose of availability of schedules.
4 votes -
Better texting options
Currently ring central does not allow everyone in the office to have access to text message to main phone number. We only have one phone number the customers call and text. All employees need to have access to reply to those text messages coming in. currenly only one extension can reply to those text message. we need all extensions and everyone in the office to be able to reply to those messages
1 vote -
call queue call pick up
Ability to see the missed calls for call pick up under call queue
1 vote -
View only mode in Business Analytics
Please create a view-only mode for Business Analytics for the dashboard owners (similar to the View Only mode in Live Analytics)
1 vote -
Allow additional users to subscribe to a dashboard in Business Analytics
Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.
11 votes
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