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674 results found

  1. Replay viewers report/Replay recordings report

    There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page

    Here are the articles:
    Replay viewers report
    https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-report

    Replay recordings report
    https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report

    1 vote
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  2. RingEx Call recordings

    Implement a way for Analytics users to also access call recordings. For example: if a manager needs to access the call recordings from a DR's (Direct report) extension, they have to log into the RingEx portal, search for that DR's extension/name and then access the recordings there.

    5 votes
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  3. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    To have a detailed call journey report on call queue calls wherein it shows the current status of the call queue members while the call is waiting in the queue. To also show if the pending caller on the call queue during that time has been transferred to the overflow call queue if a) already the 6th caller if the number of callers allowed in queue is 5; b) Reached the maximum wait time; c) No call queue members available during that duration. Can be added to the call details when clicked on Performance Report > Calls. Or it should…

    9 votes
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  4. Kick Out of queue when call is "refused"

    We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
    In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…

    1 vote
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  5. Separate Filter in Performance Report for Internal outbound call and External outbound calls

    Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls

    7 votes
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  6. Extension to Extension for Calling only

    I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

    2 votes
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  7. Reports to be edited by others

    We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!

    20 votes
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  8. Call Data Report Improvement

    The customer would like to have the option to generate call reports wherein they can view the total number of calls answered simultaneously as well as the maximum number of users that are on a phone call at the exact time in a given day.

    2 votes
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  9. Email daily call recordings for quick playback

    Ability to set up an email of call recordings sent daily or weekly. A quick way for Admin to listen to calls without logging in to RingCentral.

    2 votes
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  10. Inbound calls showing an outbound call

    When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    3 votes
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  11. Decrease Recordings retention period

    Feature Request : Lower/decrease recordings retention period

    Details : Customer wanted to reduce call recording retention from 90 days to 60 days

    Significance of the feature : To reduce the days of the retention

    Current behavior : 90 days for recordings

    2 votes
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  12. Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User

    Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User

    3 votes
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  13. Determine the phone numbers from Abandoned calls from Analytics Report

    Customer would like to have an option to view the numbers of abandoned calls from analytics report.

    8 votes
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  14. Analytics filter by Time of call

    For IA, allow a company to filter widgets by time intervals rather than just by day. We often want to explore specific intervals in which actual is greater than forecast. This filter would make it easier to review the relevant data.

    1 vote
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  15. Performance Reports to Sync with Business Analytics Report

    Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics

    11 votes
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  16. Filter Performance reports from higher to Lower value

    The customer is requesting an option in the Performance Report to filter the columns from highest to lowest value or vice versa.

    1 vote
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  17. ability to forward missed calls to a third party app

    When a call is missed, this feature will automatically forward the missed call details to a third-party app. The app will then ping the user with a notification and send an email, allowing them to schedule a convenient time for a callback.

    1 vote
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  18. View individual responses in calibration report

    In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration

    2 votes
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  19. ability to generate phone usage if the person is

    Give an option to generate reports for user extension phone time not including their unavailable time with forwarded calls/and VM

    1 vote
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  20. Blocked Calls Visibility

    Please consider providing some kind of visibility in call logs for the calls you block. Our issue is that the blocking is apparently too aggressive and effectively preventing many healthcare facilities from sending us faxes. Our staff have been sending us complaints such as "lots of places telling us the faxes are not coming through and are failing" but call logs show nothing. Note that fax is widely used in healthcare because many email systems are not HIPAA compliant.

    2 votes
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