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  1. Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  2. Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

    13 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  3. To easily specify what queue is experiencing poor and moderate calls rather than 1 by 1 checking the extensions and their respective call queues membership.

    1 vote

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    0 comments  ·  QOS  ·  Admin →
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  4. Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  5. Enterprise Portal Level Analytics covering all accounts listed at the enterprise level. This would stop having to visit each account individually for Super Admins/Enterprise Admins to create reports and dashboards.

    1 vote

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    0 comments  ·  LOB  ·  Admin →
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  6. In Business Analytics - Dashboard can be shared to a group.

    When the group membership changes (new member added, or member removed from group), currently this does not change the dashboard sharing/access.

    The current workaround requires admin to redo each dashboard permissions with the updated group members. This is time consuming and creates rooms for errors.

    If the dashboard is shared to a group, system must know who the current members are and apply permissions accordingly.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  7. Currently, in Business Analytics, widgets such as KPI and Graphs can be configured to target specific "queue agents".

    However, when new agents are added to the queue, the widget do not pick up new queue agents.

    This results in admin having to reconfigure every single widget when queue agent membership changes, which is very time consuming and opens room for errors.

    If the "queue agent" is selected and not specific agent checkboxes, the system should know to always scan all agent members of the queue at all time.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  8. Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting?This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmware our phones are using.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Customer requested to set the time under date refreshed to hours to avoid confusion in Perfomance reports

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  11. To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  12. Call tracking will help customers drive better results from search and digital marketing. Call tracking measures how their channels, campaigns, ads, keywords, and website drive phone leads. This can help customers identify which website, campaigns, ads, or keywords are generating the most phone calls and driving the most leads.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  13. Our customer needs to see who deleted the faxes or messages in audit trail.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.

    The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  15. Summary:
    This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
    Problem:
    The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
    Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Feature Description:The current Business Analytics feature offered by RingCentral provides valuable insights into either call queue calls or user calls separately. However, there is a critical need to enhance this functionality by incorporating the ability to track calls comprehensively. This feature request aims to bridge the gap by ensuring that calls that pass through call queues are visible at both the call queue level and individual user extension level. This enhancement will provide better visibility and facilitate easier analysis of calls, improving reporting capabilities within the Business Analytics platform.

    2 votes

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  17. We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    1 vote

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  18. Currently, performance reports is not working properly when it comes to data gathering and calculations. It shows not in sync with business analytics

    3 votes

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  19. Minute counter for every statusieAvailableUnavailableOn Break

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. It would be great if the Data Retention could be longer especially with the data in the Analytics Portal as some information is needed for more than just 6 months.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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