1196 results found
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Digital Channels >> Supervisor "barge in/whisper"
Digital Channels >> Supervisor "barge in/whisper" : In the "message/text/chat" can the color be different than the agent for clarity, to separate the note from/by supervisor? I see the name but a color would help separate when a) customer, b) agent, and c) supervisor are all in there "talking".
1 vote -
Option to differentiate between internal and external calls via different dial tones
We would like to be able to have the option to set different dial tones and/or modify dial tones for external and internal calls independently, so that we can differentiate between them whenever a call comes in. Having this feature implemented would be greatly appreciated.
2 votes -
Voicemails in call queue be restricted to one person at a time listening
Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.
2 votes -
Option to download Tasks reports
Option to download Tasks reports from RingCentral app or Admin portal
2 votes -
Read Recites
I would like to see my messages and when they have been seen or not seen. this could be a valuable impute for managers and employees alike because its something small but you dont know if theyve read your message
2 votes -
I need my staff to be able to track their talk time LIVE throughout the day. We have always been able to do this before.
Each user should be able to see their current talk time totals for the day LIVE. My team is expected to have 3 hours or more of talk time each day. It is critical for them to be able to track this and see where they are throughout the day. We have always been able to do this with our other carriers, so it is strange that there is not a function for them to do this with Ring Central.
5 votes -
Need to be able to report on UTM campaigns attached to calls
Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.
1 vote -
Feedback on Call Log Recording Status Icon Hover Delay
Hello RingCentral Team,
I would like to provide feedback regarding the user experience of the call log recording status icon. Currently, when a recording is unavailable (for example, due to the call length being too short), users must hover their mouse cursor over the icon for nearly three seconds before the explanatory message appears. This delay can cause confusion and negatively impacts usability.
To improve user experience, please consider significantly reducing the hover delay or providing immediate visual feedback when a recording is unavailable. Clearer and quicker communication of recording status would greatly enhance the usability of the call logs…
1 vote -
Business Analytics Dark Mode
Provide a dark mode option for Business Analytics.
19 votes -
user groups
Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers
1 vote -
ability to print AI transcription
Customer wants to have an option to print the live transcription for their reference
2 votes -
Add SMS metrics to analytics reports
SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see unique numbers that are communicated with SMS to see our rep's reach.
23 votes -
disable location tracking
Option to disable geographical location or opt out/disable any location or device tracking in RC Rooms or RCV
1 vote -
Call Logs - Pages
To have an option to skip pages to view instead of just clicking per page.
1 vote -
If there is possibility to have separate option tab for caller who , missed calls Hang up ,missed calls Left voicemail, missed calls.
If there is possibility to have separate option tab for caller who missed calls Hang up ,missed calls Left voicemail, missed calls. so they can easily filter that options in the admin portal.
14 votes -
Get full data of an account in a zip file
Ability or way to get all the account's data and obtain it in a zip file.
2 votes -
Total time of outbound calls including calls that were answered and the calls that were missed or went to voicemail are combined/calculated.
We wanna have a filter/KPI on analytics performance report to show the total handle time of outbound calls wherein the the total time of the calls that were answered and the calls that were missed or went to voicemail including the ringing part are combined/calculated.
10 votes -
KPI: Avg. Wait time in Live Reports
Currently Avg. Wait time column is available in Performance Report but not in Live Reports.
1 vote -
Performance Reports can be embedded to a site
Performance Reports can be embedded to a site or can be shared as an HTML file.
1 vote -
The capability to log the time stamp of Desk phone DND status.
It will be better if we can log the DND time stamp of the desk phone for monitoring.
4 votes
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