1306 results found
-
TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS
TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS
4 votes -
List of Users Created For More than 1 Year
To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report3 votes -
Call queue availability even I am signed out to all platform.
My extension still shows available in a call queue even though I forced logged out and I am not logged in to any RingCentral applications anymore.
I don't think it make sense that you would still be available if you are already logged out to all platforms. Kindly have that feature where if you are logged out to everything you should automatically be considered as unavailable, instead of just the DND feature.
1 vote -
Request to Improve Readability of Digital Chat Transcripts
When reviewing digital interactions between users and our support agents, the current presentation format poses a significant challenge. The transcript lacks clarity and structure, making it extremely difficult to follow the conversation thread.
To ensure transparency and efficient troubleshooting, it's critical that chats are displayed in a clean, user-friendly format. Specifically, each message should clearly include:
Username
Timestamp
Message content
The current layout is neither intuitive nor practical for support review. Even with the 'pretty print' browser option, the output remains cumbersome and largely ineffective.
Improving this format would greatly enhance readability, reduce miscommunication, and streamline both user and internal…
1 vote -
Call Log Export Scheduling Options
RingCentral should offer the ability to schedule automated exports of call log reports at flexible intervals, including every 15 minutes, rather than being limited to hourly or daily schedules.
1 vote -
Allow date and time range on reports to be over a period of time that spans over 2 days
Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.
1 vote -
Phone Directory report to show the list company number here on my end
A report that shows all phone numbers like a hard copy of a phone directory, and is downloadable to Excel inside the admin portal.
2 votes -
Don't require dialling 1 to receive a call
When I get a call forwarded to my cell phone from the office, ringcentral requires me to dial 1 to answer. I don't want this requirement, especially when I'm driving.
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.2 votes -
Report of disabled users including the number of days the extension was disabled
We would like to be able to run a report that shows a list of disabled user extensions including the number of days they were disabled.
1 vote -
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
4 votes -
Ability to get error code for every failed SMS
ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.
3 votes -
Reports
A customer wants to have reports filter regarding the total number of calls base on the context of scheduling an appointment.
1 vote -
Fax report
Fax report in performance report. For the customer to have an option to check the number of fax they received per day.
To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report
30 votes -
Generate report for call queue after hours calls
Generate report for call queue after hours calls
7 votes -
Lock Ringtone Volume for Polycom
Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume
e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks
4 votes -
Detailed report of abandoned calls in a call queue in analytics
Detailed report on abandoned calls in a call queue in analytics which displays the phone number of the missed call or routed to voicemail and the user affected by the missed call or call routed to voicemail.
37 votes -
Ability to send text and convert it as phone call
Ability to send text and convert it as phone call
2 votes -
Percentage of callers for longer wait time
Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics
1 vote -
Report associating IVR data with transferring agent for post-call surveys
Requesting a feature that would allow us to associate IVR survey data with the agent who transferred the call to the IVR post-call survey. This enhancement would involve including a new field that captures and displays the name of the transferring agent alongside the corresponding IVR survey results.
9 votes
- Don't see your idea?