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946 results found

  1. Customize the details that will show in the downloaded user list file.

    The capability to select what details will show on the downloaded user list file.

    1 vote
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  2. Call Report that will show reason it was declined

    Call Report that will show reason it was declined

    8 votes
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  3. Our customer needs to see who deleted the faxes or messages in audit trail

    Our customer needs to see who deleted the faxes or messages in audit trail.

    3 votes
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  4. Reports

    I need the data on the number of minutes of calls made from all the numbers under our account for each month in the past six months. There are no Reports for those metrics.

    1 vote
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  5. Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.

    Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.

    1 vote
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  6. All Data Tagged in Call Records

    Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.

    While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…

    1 vote
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  7. REQUEST KPI MADE FOR AVERAGE WAIT TIME FOR A CALL GROUP AND NUMBER OF CALLS ANSWERED WITHIN 30 SECONDS

    We would like the ability to track the average amount of time the callers remained in the queue before their call was answered. Also, it was useful information to know the number of calls answered within 30 seconds.

    3 votes
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  8. First and Last Call Time reports

    Ability to see the first call and last call every person makes so we can see how soon after their day starts do they get on the phone and how close to the end of the day do they stop calling. This is partially available in analytics but you have to go one user at a time and sort by date/time and scroll through all their calls for the day. It would be nice for this to be available on the scheduled daily reports.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  9. Change the Audit Trail log-in tracking for Hot Desk phones

    Change the Audit Trail log-in tracking for Hot Desk phones

    1 vote
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  10. Call User Note Feature to track call details / description in real time - for traffic management call centers

    Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    2 votes
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  11. users login/logout audit

    How do I get a audit report for
    - login/logout times
    - desktop / mobile app

    7 votes
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  12. calls per user per day

    I'd like to be able to pull a month-to-date report of external calls per day for user. currently i can pull the call details for a specific period of time, but not a summary. i'd like to see a summary and be able to export it to excel.

    2 votes
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  13. Customize Option for Analytic Tab

    I hope that we have the option to customize the tabs we have from the Analytics, like changing the color for each tab, which can help us determine the tabs quickly.

    4 votes
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  14. Generate report for %Missed (w/VM) with the source of the call in one tab

    % Missed (w/VM) is defined as "Percent of user’s inbound calls that were missed (including voicemails)." But it doesn't specify if the calls are to the queue or their direct number.

    3 votes
    0 comments  ·  Live Reports  ·  Admin →
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  15. Performance Report Attendees Filter

    Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.

    4 votes
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  16. Add average handle time to business analytics' table section for users dashboard

    Add average handle time to business analytics' table section for users dashboard so we can check on the average handle time of each user. This is currently available under the performance reports but it is a big hassle to switch to performance report only to check on the average handle time.

    6 votes
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  17. contact dates

    ring-central software automatically logs in date contact was entered

    1 vote
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  18. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.

    Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
    Also have a hold queue update so we can see if their are guests on hold in real time.

    2 votes
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  19. Set up rules for auto adding users to groups based on job title

    The capability to automatically add the users on a call groups based on job title.

    1 vote
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  20. Business Analytics Date Range - User Permissions

    Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.

    4 votes
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