880 results found
-
Performance Report - Date and Time Filter
When filtering the date to "yesterday", the system will default the time from 12AM to 11:59PM. And when we try to change the time, the system will then filter it together with the date.What we need is to have a default filter of "Yesterday" with the option to change the time that would be covered without the system specifying it to yesterday's date so it can be reused for other days.
4 votes -
Detailed Transfer Call Report
A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.
2 votes -
SLA report
A report for the service level average per month
2 votes -
Average number of fax sent and receive
We want to see our average monthly faxesThis might be a good feature on analytics for us to track how many number of faxes we are sending and receiving monthly for our report.
1 vote -
Rooms and Devices Status for 24 hours
Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices
2 votes -
Live Reports Showing Incoming Calls Ahead of Time
When a caller dials in, the call is showing under the live reports of the call queues immediately even before it starts ringing on the caller's end. This confuses us as we are seeing the call in waiting even before it rings the actual phone. It shows that the call is sitting there for like 5 to 6 seconds even before it starts ringing on the caller's end and out employee's actual phone.
1 vote -
Ability to add missed call option in the Live Reports
it would be best if we could have the ability to add a missed call option in the live report
1 vote -
Incoming calls identification
Customer is wants to distinguish new and existing customer incoming calls from their system. We created IVR menu for that but it's not showing the key presses from the call logs detailed view. It would be great if we can also show what Key presses from call logs and analytics so it will be easier for the customer to track the number of incoming calls for new and existing customers
1 vote -
Monday - Friday Performance report
The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.
3 votes -
Annual Stat Report with Month and Quarters Totals
One report to bind them all...The Analytics system has an inconsistency, and a need for a new Annual Report.The Subscription option is out of sync - you have setting for a report of Last Quarter, which is great, but the only option for E-mailing that subscription is weekly or monthly. There needs to be a Quarterly setting for when a report would be e-mailed. You don't want a Last Quarter report sent to you every month, that makes no sense. But ultimately, there should be a report that can be sent automatically once a year, with the entire "Last Year"…
1 vote -
Email to Fax Report
To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.
3 votes -
Ajouter dans les reporting les appels entrants rejetés par les agents
Objectif : suivre les agents qui ne prennent pas les appels acheminés sur leurs postes.
1 vote -
Detailed info in Call Log or Analytics
It would be beneficial to us business owners if we can easily understand the terms used in call log and analytic report. Please have more detailed information or brief explanation in terms of why the call failed, who hanged up the call first, what are the factors that caused the call unsuccessful.
4 votes -
Performance Report during weekdays
needs to get the performance report from different months but only wants the data from weekdays, doesn't want to use weekends
4 votes -
Analytics - Destination of Call (Export w/existing Spreadsheet)
Hello,Recently a customer noticed that the Analytics portal GUI offers the ability to see the call destination of an Inbound call (see example screenshot). Our customer would like to see this destination show in the report (excel) that is available to download from this GUI.
19 votes -
Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.
If a call got routed over to a call queue and missed by the initial member in a sequential call pattern and got answered by the 2nd user, missed call is being logged by the system. it is confusing customers on how many calls were really missed on that call queue.
6 votes -
# of Total "Actual/True" Calls
Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?
4 votes -
Allow widgets to be moved on dashboard
I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
4 votes -
Report that shows user Call Recording Status & Permissions
This would allow admins to view the users who already has Automatic Call Recording and whichever Permission they have in one go. Very useful if you have a big amount of users
3 votes -
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)
2 votes
- Don't see your idea?