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1057 results found

  1. Agent Details - select agents to view

    Some agents do not ever take calls and do not need to be monitored, but they still show up in the agent details widget. It would be nice to unselect any agents that do not need to be monitored, or be able to position agents in preferred/custom order.

    2 votes
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  2. Analytics Report for Phone Downtime

    This allows the company to know the downtime hours of the phone.Helps to cross-check user's productivity. If a phone is offline, and the duration can be tracked when it is offline, it will help check the actual productivity of every user, site, or department.

    1 vote
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  3. Be able to export Call Quality Reports to PDF

    I would like to be able to export the quality reports to send them out.

    2 votes
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  4. A report that shows the daily call trends by the hour for an entire month.

    My call center manager wants to see monthly trends by hour to help him with staffing.

    8 votes
    Under Review  ·  3 comments  ·  Adoption & Usage  ·  Admin →
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  5. Allow a Report to run based on which setting users are using

    Would like to have a report to see what features users have enabled (such as auto-answer calls)

    4 votes
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  6. Analytics should not states calls are missed when it was answered

    Call Queues calls shouldn't states it was missed on Analytics when the call was answered.

    4 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  7. Add description to queue and IVR menus and make these available as columns on reports

    Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both these objects but is not available as an option to show on the queue statistics report. Also, sometimes a call may be configured to go through another route before going to queue or IVR. Having a description field would allow end users to understand what the queue or IVR was when reviewing a report.

    1 vote
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  8. Customized analytic reports

    Should be able to have the option to customize the downloaded reports on analytics and remove columns

    3 votes
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  9. Download Adoption & Usage page as a PDF

    I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

    8 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  10. Viewing data for a specific call queue with KPI view in graph format

    Viewing data for a specific call queue with KPI view in graph format

    1 vote
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  11. Reporting metric in analytics to show extensions that have not been used

    A metric showing an extensions last use will help admins/supervisors free up licenses to be used for other users that will use them more effectively. Lowering the need of getting new licenses.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. Add % of calls not answered within 30 seconds to KPIs

    Our pharmacy accrediting body, URAC, requires us to track and report this numner as a percentage of calls.

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. please include trend drawing in the PDF download of performance stats

    as above

    2 votes
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  14. add an option stop tracking handling time when transferred away from the system

    remove or add option for stop handling time recording when call was transfer

    1 vote
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  15. New report for Ring Groups and corresponding DID numbers

    Many customers would enjoy this type of report. We are looking for a report that shows the main number of our ring group and the 2 DID numbers associated with the Ring Group in a standard .csv format.I was advised that since the main number has a custom rule that says when X number is dialed to follow Y path to the ring group where you have the office and deli phones set to ring both. Our reporting is restricted and cannot identify the custom rule call path to identify the extensions that are being connected to. I would encourage…

    2 votes
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  16. Filter out actual abandoned calls in Business reports in Analytics

    I would like to request to have a feature in business reports in analytics where we can filter out the actual abandoned calls from the calls that are just being tagged as abandoned when someone answers the call from a call queue

    3 votes
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  17. remove option for handling time when call was transfer

    there should be an options that the AHT will not be included when doing transfer

    1 vote
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  18. Reports Ledger

    RingCentral report is really hard to understand and we want to have it improve to be more user friendly.Reports doesn't have ledger to explain definitions and what it does.

    1 vote
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  19. All SMS from RC (including voicemail notifications) should be included in a log.

    All SMS from RC (including voicemail notifications) should be included in a log. This was we can search as an admin for particuar numbers to ensure they are no longer receiving VMs.

    7 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  20. Update Subscription Email Delivery Schedule

    The delivery schedule doesn't allow me to specify a specific set of days of the week to send reports. For example, we need to be able to report on days Business Days Monday through Friday and not on the weekends. However, i can only do every day or 1 day out of the week. Can you add the ability to select one or more days of the week to schedule reports on.

    2 votes
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