This is quite important. I am dealing with this deficiency currently in a new CX install. For the RC-CX design folks, this is once again another need for EX and CX to have a more enhanced integration between platforms. Many calls to a contact center do not end with the agent. Numerous scenarios have contact center agents triage calls and then transfer them to non-contact center users residing on the EX platform. We really need all the features similar to what an EX user has when transferring to another EX user.

Like other comments, this can be done on our CX side so should be easy to implement for entire company. It's a much needed feature with all the calls we get and need to send to others not within our Call Center.

Please implement this asap.

Please implement this. This is a simple requirement that should be a basic feature.

Hi,
Any updates on when this feature will be added since this is from April of 2024?

This is a needed feature, and the lack of it makes it feel like RingCX was rushed to production.

This is SO VERY IMPORTANT!!!! Not being able to directly transfer to VM is causing communication issues, our call center(s) need to transfer multiple calls a day and not having the direct VM is very frustrating and does not make sense why this is not an option, considering this is a phone system.

This is a VERY important part of our business. We need the ability to transfer calls to VM and when switching to CX we lost that piece which has been hard for our staff and causing frustrations.

This is a very important feature for our organization. Frequently, we need to transfer calls to VM but have to route it through EX AND CX just to complete the transfer. It should not be so difficult for agents who rarely have time to go through the extra steps.

very important

We found a way to do it via the RingCentral Desktop App but it requires extra steps, it's annoying.
So we have good phones like Yealink but we can use their capabilities at full potential due to RingCentral restrictions.
Transfer calls to Voicemail is very important for us, hopefully RC will do something about it.

100% agree - this is a must addition - we lost this capability when switching to Ring CX

We have our phone agents taking calls on Ring CX and have to transfer some calls to our EX users.

There is nothing worst than the executive telling you to send someone to their voicemail because they are about to be in a meeting, but you can't send them directly to voicemail, and the exec doesn't understand the functionality isn't there, since it's been there for every other call provider since the 80s.

Joe,
We agree this would be helpful. This is something our RingCX agents have asked for.