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16 results found

  1. Transferring calls to RingEX Extensions via corporate directory

    63 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessie commented  · 

    Yulia, can you please make it so that transferring directly to a RingEX voicemail from RingCX is possible?

    Jessie supported this idea  · 

  2. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    140 votes

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    Planned  ·  41 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessie commented  · 

    Really need this for our organization as well. Not very impressed that this basic functionality is not here and that it has been requested for 6 + years on other Ideas. I feel like RingCentral needs to do a better job of tracking and merging duplicate Ideas and start taking these more seriously. Really considering not renewing based on this.

    Jessie supported this idea  · 

  3. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    54 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jessie supported this idea  · 

  4. Support for SSO across multiple Entra ID tenants.

    140 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jessie supported this idea  · 

  5. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Jessie supported this idea  · 

  6. Update RingCX Agent for ALL Interaction Types

    56 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Jessie supported this idea  · 

  7. Call controls for RingCX calls with desk phone pairing

    60 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessie supported this idea  · 

  8. Position in Queue Announcement

    52 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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    Jessie supported this idea  · 

  9. RingCX Call Details "Call Termination by Agent or Caller"

    60 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jessie supported this idea  · 

  10. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessie supported this idea  · 

  11. Extension dialing between CX and EX

    162 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessie supported this idea  · 

  12. Clarify Error Message for Unsupported Transfers from RingCX to RingEX Extensions

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jessie supported this idea  · 

  13. International vs Domestic

    4 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jessie commented  · 

    I wholeheartedly agree with this idea. Honestly this shouldn't even be an idea, it should be implemented in any enterprise system. Surprised and honestly disturbed that this isn't already part of the RingCentral Suite. Detailed analytics of which international calls is a must and it shouldn't even be that hard to implement. Between this and missing any kind of analytics for Toll free numbers , RingCentral is really dropping the ball.

    Jessie supported this idea  · 

  14. CALL LOGS: INTERNATIONAL CALLING VISIBILITY

    13 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jessie commented  · 

    I agree with this idea. Honestly this shouldn't even be an idea, it should be implemented in any enterprise system. Surprised this isn't already part of the RingCentral Suite. Detailed analytics of which who is making what international calls are vital to any company.

    Jessie supported this idea  · 

  15. toll free minutes tracking

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Jessie commented  · 

    I agree with this idea. Honestly this shouldn't even be an idea, it should be implemented in any enterprise system. Surprised this isn't already part of the RingCentral Suite. Detailed analytics of which specific toll free numbers are in use are vital.

    Jessie supported this idea  · 

  16. I want the ability to ignore calls coming in on a call queue

    90 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jessie commented  · 

    As someone who works for a large Financial Institution who just migrated to RingCentral, this is beginning to be one our our team's largest complaints. Very frustrating to see this has been brought up for over 10 years with no viable solution to make everyone's work life easier. As the Admin for the phone system for our institution, my largest complaint is how RingCentral has tried "reinventing" the wheel on many of it's features (not just this one), instead of sticking with the tried and true features of legacy PBX phone systems. Please take a look at providing a fix for this. Even a simple checkbox on the Call Queue settings to choose what the "ignore" button does would be wonderful.

    Jessie supported this idea  ·