RNA State Duration option
option for either an automated change from RNA to Available or the ability to set a specific duration for RNA before the status automatically changes to Available.
2
votes
NTSI
shared this idea
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Lariane
commented
Completely agree, having an RNA State Duration option in RingCX would be incredibly helpful. Allowing the system to automatically switch from RNA to Available after a set duration would not only improve overall agent availability but also help prevent misuse of the RNA status to avoid calls. This would make queue management smoother and ensure fairer workload distribution across the team.