Settings and activity

149 results found

1. Expose ACE Conversation Topics in Salesforce Activity Records

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Adriane Bartholomew Galang shared this idea  ·  Jul 2, 2026

2. Customer Visibility into Outbound Call Failure Diagnostics

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   Adriane Bartholomew Galang shared this idea  ·  Jul 2, 2026

3. feedback management (satmetrix)

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Adriane Bartholomew Galang shared this idea  ·  Jul 2, 2026

4. SMS on Unassigned Numbers

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Adriane Bartholomew Galang shared this idea  ·  Jun 26, 2026

5. auto populate agent data on the post call survey

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   Adriane Bartholomew Galang shared this idea  ·  Jun 25, 2026

6. access meeting reports in analytics without changing roles

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Edit…  ·  Delete…  ·  Admin →
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   Adriane Bartholomew Galang shared this idea  ·  Jun 24, 2026

7. ability to revert firmware upgrade of RingCentral apps to not have SPOG

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Adriane Bartholomew Galang shared this idea  ·  Jun 24, 2026

8. Call transcript

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   New  ·  0 comments  ·  RingCX » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Adriane Bartholomew Galang shared this idea  ·  Jun 2, 2026

9. Automatically Write AI-generated summaries to the description field or custom fields in the integrated CRM

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Edit…  ·  Delete…  ·  Admin →
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   Adriane Bartholomew Galang shared this idea  ·  Jun 2, 2026

10. option to assign direct number to agents

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Adriane Bartholomew Galang shared this idea  ·  Jun 1, 2026

11. eliminate calls that are less than a minute to not show in Interactions in RingWEM

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Adriane Bartholomew Galang shared this idea  ·  May 28, 2026

12. ability to transfer agent assignment in RingCx

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Adriane Bartholomew Galang shared this idea  ·  May 19, 2026

13. ability to select other local caller id settings aside from what is assigned to the account

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Edit…  ·  Delete…  ·  Admin →
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    Adriane Bartholomew Galang shared this idea  ·  May 8, 2026

14. Call controls for RingCX calls with desk phone pairing

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Adriane Bartholomew Galang supported this idea  ·  May 7, 2026

15. Ability to trace calls that does not have disposition in real-time dashboard

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    Adriane Bartholomew Galang shared this idea  ·  May 6, 2026

16. Audio used for call recordings

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    Adriane Bartholomew Galang shared this idea  ·  Apr 30, 2026

17. ability to extract the reason for the audio Recording issue encountered

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Edit…  ·  Delete…  ·  Admin →
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    Adriane Bartholomew Galang shared this idea  ·  Apr 20, 2026

18. SMS booster - filter received sms per call queue

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    Adriane Bartholomew Galang shared this idea  ·  Apr 15, 2026

19. ability to create a temporary greeting without changing the workflow

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Edit…  ·  Delete…  ·  Admin →
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    Adriane Bartholomew Galang shared this idea  ·  Apr 13, 2026

20. Update 411 directory assistance to all carrier database

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    Adriane Bartholomew Galang shared this idea  ·  Dec 10, 2025