Summary:
Request the ability to perform bulk updates of company phone numbers from Voice & Fax to any number type directly within the RingEX Service Portal.

Business Need:
Administrators managing large deployments often need to remove fax capability from multiple Direct Inward Dial (DID) numbers. Currently, this process requires updating each number individually or contacting RingCentral Support for backend provisioning, making the task time-consuming and inefficient.

Requested Enhancement:
Add a bulk action within the RingEX Service Portal that allows administrators to:

• Select multiple phone numbers simultaneously.
• Change the number type from Voice & Fax to any number type in a single operation.
• Validate and apply the changes without requiring backend intervention.
• Display the updated provisioning status consistently within the portal.

Benefits:

• Reduces administrative effort for organizations managing large inventories of phone numbers.
• Eliminates the need for support-assisted backend provisioning for routine configuration changes.
• Improves operational efficiency and reduces turnaround time.
• Provides a better self-service experience for customers and partners.
• Ensures the Service Portal accurately reflects the provisioned state of phone numbers.

Current Limitation:
There is no customer-facing bulk update capability for changing phone numbers from Voice & Fax to any number type. Administrators must update numbers individually. Additionally, the portal may continue to display Voice & Fax even after the backend configuration has been updated, leading to confusion.