Summary:
Request the ability to create dedicated forwarding rules specifically for fax transmissions received on company numbers, independent of voice call routing rules.

Business Need:
Currently, inbound faxes to a company number follow the same call routing rules as voice calls. This creates a limitation for organizations that forward their main company number to a call queue, particularly during after-hours, resulting in intermittent or unsuccessful fax forwarding to external destinations.

Providing separate fax routing rules would allow administrators to define how fax traffic is handled without impacting voice call routing, improving reliability and flexibility for businesses that rely on fax communications.

Requested Enhancement:

Allow administrators to create custom routing rules exclusively for inbound faxes.
Separate fax routing logic from voice call routing.
Support forwarding inbound faxes directly to external numbers, email addresses, users, or fax destinations regardless of the configured voice call flow.
Ensure fax routing remains consistent during both business hours and after-hours schedules.

Customer Impact:
Customers using company numbers for both voice and fax services experience intermittent fax forwarding issues due to the current routing limitations. This enhancement would improve fax reliability and reduce administrative workarounds while providing greater flexibility for diverse business call flows.