Settings and activity

84 results found

1. Ability of the system to include IVR when adding a custom rule based on called number

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Jan 16, 2024

2. Ability to forward to an external voicemail when nobody answers the call queue

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   Angela shared this idea  ·  Jan 16, 2024

3. Add the ability to create shortcodes to transfer a RingCentral call to a non-RC numbers

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   Angela shared this idea  ·  Jan 18, 2024

4. Add a feature that can copy user settings

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Jan 25, 2024

5. Ability to sync contact even when logged in to different machines

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Feb 1, 2024

6. Ability to add missed call option in the Live Reports

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   0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Feb 5, 2024

7. Ability of the admin to disable voicemail pin of a specific user

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Jan 4, 2024

8. Feature to enable the video recording function for certain users

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Feb 14, 2024

9. Ability to delete numbe from forwarded call settings

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Angela shared this idea  ·  Feb 21, 2024

10. Disable/Enable 2 Factor Authentication on certain users

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    Under Review  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Angela commented  ·  Feb 23, 2024  ·  Edit…  ·  Delete…

    MABC Admin
    Email: rco@mabc.com
    Ricoh
    (571) 622-3583
    CB# 8042376537 I have a question about MFA. The customer wants to have system-wide MFA allowed but we need it turned off for our super admin account. Is there a role that can be set for the other users to have the option taken from them to turn it off while giving us the ability to turn it off?

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11. Reset Password Option for by one push button

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Angela commented  ·  Feb 23, 2024  ·  Edit…  ·  Delete…

    Rob Frood
    Email: rfrood@trafficpenaltytribunal.gov.uk
    01625 445550
    Is there a way for us to reset all the passwords?There's no way in the Admin Portal to change passwords centrally

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12. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    261 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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13. Sync Desktop Contacts with Cell Phone App Contacts

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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14. Closed caption in Phone app

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Add Public Holidays into the Call Queue Schedule

    54 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

17. To merge the operator and recipient

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. The Ability to Forward Limited Extensions

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Ability to align site name with pre-defined Cost centre in Admin portal

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Angela commented  ·  Jun 28, 2023  ·  Edit…  ·  Delete…

    Ability to edit pre-defined roles from the admin portal

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20. Text Message Signature Line

    35 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Angela commented  ·  Jun 28, 2023  ·  Edit…  ·  Delete…

    Ability to add a signature to outbound SMS

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