Settings and activity
188 results found
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9 votes
An error occurred while saving the comment 
Justin
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3 votesJustin
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3 votesJustin
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104 votes
An error occurred while saving the comment Justin
commented
The current limits are abysmal, what decade are we in? The early 90's?
Justin
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10 votes
An error occurred while saving the comment Justin
commented
This is critical to be able to customize default system audio files. I have customers that require bespoke configurations. Not being able to customize these files creates hesitation in recommending the product to them.
Justin
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3 votesJustin
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98 votesJustin
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11 votesJustin
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5 votes
An error occurred while saving the comment Justin
commented
This is possible, CX support just didn't know how to do it when I initially contacted them.
I later found that if you click on an agent to get into their profile, you then have to click the "..." in the upper right, and select Move. This will let you move the agent to a different agent group.
It still would be nice to have drag and drop from the agent groups page though.
Justin
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6 votes
An error occurred while saving the comment Justin
commented
Hi Ron, if you can log into the ATA's web interface, you can use a custom dial string to create a ringdown. Below are my notes on this:
To set up a Hotline or Ringdown, use the following entry in the Dial Plan
(P0<:xxxx>)
The digit following "P" denotes the number of seconds before the extension is dialed
The digits following ":" denote the extension to dial
Justin
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2 votesJustin
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3 votesJustin
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3 votesJustin
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7 votes
An error occurred while saving the comment Justin
commented
Very strange that this is not possible to do. It would also make trying to set my ring order a lot less frustrating if this was noted on the the ring order page!
Justin
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2 votesJustin
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1,244 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
Justin
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1 voteJustin
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4 votesJustin
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4 votesJustin
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5 votes
An error occurred while saving the comment Justin
commented
While there may be risks involved, I can see having this option as being useful. Plus, if it's implemented similarly to a user extension, you could create custom rules to only accept calls from specific phone numbers.
As an aside; I really wish RC would communicate more with us customers in regards to the viability of submitted ideas.
Justin
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This is needed so we can easily have queue events loop to replay announcements. Currently, to program this, I would need to build an infinite amount of queue events to loop announcements.
This is a feature on ShoreTel/Mitel ECC and our customers migrating to RingCentral expect this feature.