Settings and activity

236 results found

1. Selective CallerID

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Implement automatic data masking controls for PII

   14 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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3. Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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4. Forced account codes for outbound dialing

   35 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. Post Call Surveys within the Interface

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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6. Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Include QM Question Detail into QM Reports APIs

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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8. Analytics regarding Text Messaging/SMS

   250 votes

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   Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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9. Role/Permission for ordering billable items (numbers, users, devices, meetings)

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. RingCentral Office Call Deflection into Engage Digital

    5 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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11. Position in Queue Announcement

    49 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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12. Tiered Dispositions

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

14. See "Do Not Disturb" status (from Hard Phones) remotely

    13 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. 3rd Party Connector for Non-Native Messaging Channels and High Volume SMS (International)

    5 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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16. Track number destination search

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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17. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Julienne Czarina supported this idea  ·  Apr 2, 2024

18. Sharepoint integration within RC App

    26 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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19. Default Manual Dialing to not be recorded

    5 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. do not display missed call message on hardphone when softphone answers the call

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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