Settings and activity
65 results found
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13 votes
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202 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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This is now live! Learn more about this feature here.
Ben
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87 votesBen
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45 votes
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111 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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Please ensure that you are on the latest version of the app. Thank you!
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19 votes
I have had this issue a few times.As an SUPER ADMIN, I need to be able to see and quickly read / extract all conversations between EMPLOYEE A and EMPLOYEE B for compliance purposes.In the RC Desktop app, SUPER ADMIN can follow the steps listed here:https://support.ringcentral.com/article-v2/Exporting-message-data-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USTo do a compliance export on a User, Users, or Team/Group of people between a date range.This JSON file is not quick or easy to navigate though especially in a time critical situation. As part of the download, keep the JSON file(s), but then compile these back into what the USER would see. Each text file would be the equivilant of each group and each 1:1 message channel.