Settings and activity
10 results found
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2 votes
An error occurred while saving the comment Annie supported this idea · -
7 votes
An error occurred while saving the comment Annie commentedCustomers want to set up a voicemail that when caller wanted to speak with a Spanish speaking staff, caller will be routed to their VM with Spanish voicemail greeting. And when caller leave a message on Spanish dialect the notification will transcribe to their email on English dialect/language and if they need to reply back via email it will be also on Spanish dialect.
Annie supported this idea · -
5 votesAnnie supported this idea ·
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10 votesAnnie supported this idea ·
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9 votesAnnie supported this idea ·
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26 votesAnnie supported this idea ·
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3 votes
An error occurred while saving the comment Annie commentedCustomer would like to set a button on the handset for the call queue to be routed to their after hour greeting if they dont want to received calls on a specific situation like they are on a meeting.
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6 votes
An error occurred while saving the comment Annie commentedThe main reason we use parked calls is to gather information to answer questions for clients.
The first half of the conversation – before the call is parked – is finding the initial issue.
This usually only lasts 30-60 seconds.
The main part of the conversation is the second half after the call is picked back up from park.
This is where all the details are relayed to the client.
The info in this part of the conversation is necessary should any conflict arise, or the recording need to be referenced in the future for similar issues. -
3 votesAnnie shared this idea ·
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1 voteAnnie shared this idea ·
For The dialing pad be available or visible all the time even the RC App is closed.