Settings and activity
11 results found
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19 votes
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Annie
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2 votes
An error occurred while saving the comment Annie
commented
For The dialing pad be available or visible all the time even the RC App is closed.
Annie
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7 votes
An error occurred while saving the comment Annie
commented
Customers want to set up a voicemail that when caller wanted to speak with a Spanish speaking staff, caller will be routed to their VM with Spanish voicemail greeting. And when caller leave a message on Spanish dialect the notification will transcribe to their email on English dialect/language and if they need to reply back via email it will be also on Spanish dialect.
Annie
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5 votesAnnie
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10 votesAnnie
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9 votesAnnie
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26 votesAnnie
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3 votes
An error occurred while saving the comment Annie
commented
Customer would like to set a button on the handset for the call queue to be routed to their after hour greeting if they dont want to received calls on a specific situation like they are on a meeting.
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7 votes
An error occurred while saving the comment Annie
commented
The main reason we use parked calls is to gather information to answer questions for clients.
The first half of the conversation – before the call is parked – is finding the initial issue.
This usually only lasts 30-60 seconds.
The main part of the conversation is the second half after the call is picked back up from park.
This is where all the details are relayed to the client.
The info in this part of the conversation is necessary should any conflict arise, or the recording need to be referenced in the future for similar issues. -
5 votesAnnie
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1 voteAnnie
shared this idea
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As per cx they wanted for the user group they have created to have each member of the group be able to manage the text messages that comes in so they can respond to it immediately specifically if one member of the group or so is not available.