Settings and activity
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5 votes
Annie
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10 votesAnnie
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9 votesAnnie
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26 votesAnnie
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3 votes
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6 votes
An error occurred while saving the comment Annie
commented
The main reason we use parked calls is to gather information to answer questions for clients.
The first half of the conversation – before the call is parked – is finding the initial issue.
This usually only lasts 30-60 seconds.
The main part of the conversation is the second half after the call is picked back up from park.
This is where all the details are relayed to the client.
The info in this part of the conversation is necessary should any conflict arise, or the recording need to be referenced in the future for similar issues. -
1 voteAnnie
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1 voteAnnie
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Customer would like to set a button on the handset for the call queue to be routed to their after hour greeting if they dont want to received calls on a specific situation like they are on a meeting.