Bilingual and Multi-lingual Voicemail Transcripts
Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.
Frederick
shared this idea
-
Annie
commented
Customers want to set up a voicemail that when caller wanted to speak with a Spanish speaking staff, caller will be routed to their VM with Spanish voicemail greeting. And when caller leave a message on Spanish dialect the notification will transcribe to their email on English dialect/language and if they need to reply back via email it will be also on Spanish dialect.