We are a busy B2B supplier with a small sales team. We answer all calls live within two rings. When I transfer a call to another user and they don't pick up right away I want to be able to get it back like I could on other phone systems. Our clients do not like being sent to voicemail. We have kept a strong client base by giving them great live service when they call. Aways a human on the line.

I work in a busy retail store and transfer a lot of calls out front to the sales team. It's a big problem when someone ask me to take a message from the customer or put them on hold. I can't get the customer back after I transfer them to another extention. It goes through to voicemail and most customers don't like it and it doesn't help the sales person. It wasn't a problem with our old system. You could easily juggle calls. A busy environment needs this feature. I would seriously think about going back to our old phone system if this is not added. Thank you, Teresa Merritt

We would save the amount of calls going unanswered and or going to voicemail.

I want to forward my calls to my assistant to screen, but she cannot transfer back to me due to the call forwarding....