← RingCentral Ideas

Settings and activity

52 results found

  1. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  2. Notification for Returned Missed Calls

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Mohamed supported this idea  · 

  3. call recording and csat scores

    6 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mohamed supported this idea  · 

  4. edit transcripts

    10 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mohamed supported this idea  · 

  5. A template where you can apply the customized RC App navigation Menu

    9 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mohamed supported this idea  · 

  6. Rejecting Call Queues, send to VM

    109 votes
    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mohamed supported this idea  · 

  7. Have a report which shows all uses who have a divert on their phone

    26 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mohamed supported this idea  · 

  8. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    18 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Mohamed commented  · 

    One of my customer want this feature Too.

    Mohamed supported this idea  · 

  9. share dashboard

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Mohamed shared this idea  · 

  10. RingCX - Option not to count outbound queue calls within inbound reporting stats

    22 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  11. voice message management center

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Generate a report that shows received and missed calls while the user is on a live call.

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Mohamed supported this idea  · 

  13. Download a Report Showing User Permissions / Settings

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  14. Track incoming calls by Location on a map

    3 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mohamed supported this idea  · 

  15. Mobile number and SMS for France

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mohamed supported this idea  · 

  16. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mohamed supported this idea  · 

  17. Adding a "country" filter in analytics portal

    19 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mohamed supported this idea  · 
    An error occurred while saving the comment
    Mohamed commented  · 

    Add to analytics the info present in a user, and more precisely :
    - geography (country)
    - type of site

  18. Allow more than one source of SSO for different domains

    62 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Mohamed commented  · 

    I have one customer who needed to have this feature because he have on company on Google and one other on Microsoft, and he can't use SSO for the both.

    MRR at 100K$

    Mohamed supported this idea  · 

  19. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Mohamed supported this idea  · 

  20. Display current date and time on Dashboards used as Wallboards

    4 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mohamed supported this idea  · 
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