Settings and activity

65 results found

1. Include Digital Teams in RingCX

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   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 20, 2025

2. Schedule report for QoS calls data

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   16 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 15, 2025

3. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 15, 2025

4. INTERCEPT

   31 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Aug 6, 2025

5. Modify the text in the subscription email

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jul 31, 2025

6. Multisite - support for 'site' contacts Directory limited, not entire company

   23 votes

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   New  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jun 6, 2025

7. Comments: Notification, Tallying and Coaching Insights

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   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jun 5, 2025

8. Improved alert system if no agent connected

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 28, 2025

9. Prioritization of the Chat and Mail channels

   4 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Is the question about prioritizing chat vs email? or digital channels vs voice calls? please describe in detail

   Mohamed supported this idea  ·  Apr 30, 2025

10. Deployment of RING CX application

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

11. Improve the functionality of scheduled callbacks

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

12. Nomenclature of outgoing call numbers

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

13. Removing "change the status of an agent" without their consent

    11 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

14. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    40 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 10, 2025

15. Notification for Returned Missed Calls

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 3, 2025

16. call recording and csat scores

    8 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 18, 2025

17. edit transcripts

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    20 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 18, 2025

18. A template where you can apply the customized RC App navigation Menu

    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Feb 17, 2025

19. Rejecting Call Queues, send to VM

    123 votes

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    Future Consideration  ·  35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Feb 11, 2025

20. Have a report which shows all uses who have a divert on their phone

    32 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Feb 3, 2025