Settings and activity

38 results found

1. Mobile number and SMS for France

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jul 23, 2024

2. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jul 10, 2024

3. Adding a "country" filter in analytics portal

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jun 21, 2024
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   Mohamed commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

   Add to analytics the info present in a user, and more precisely :
   - geography (country)
   - type of site

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4. Allow more than one source of SSO for different domains

   55 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed commented  ·  Jun 5, 2024  ·  Edit…  ·  Delete…

   I have one customer who needed to have this feature because he have on company on Google and one other on Microsoft, and he can't use SSO for the both.

   MRR at 100K$

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   Mohamed supported this idea  ·  Jun 5, 2024

5. Dashboard view modification

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   19 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 29, 2024

6. Display current date and time on Dashboards used as Wallboards

   4 votes

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   0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 28, 2024

7. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   47 votes

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   6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 28, 2024

8. QS and pick-up rate with decimals

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   0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 28, 2024

9. Sync between Cost Centers and Sites

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   12 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 27, 2024

10. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Mohamed commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    Must

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    Mohamed supported this idea  ·  May 24, 2024

11. Have the option to use all numbers on the account as the outbound caller ID.

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 15, 2024

12. Include "Microphone" and "Speaker" in MOS call card for phone calls

    14 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2024

13. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 20, 2024

14. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 22, 2024
    Mohamed shared this idea  ·  Feb 21, 2023

15. have the reason for a number order refusal

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mohamed shared this idea  ·  Dec 8, 2023

16. List of existing Kbis for number request

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mohamed shared this idea  ·  Dec 13, 2023

17. Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. When a call comes into a queue and it is answered by one of the members, rather than showing 'missed calls' for other members, showing a...

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. Outbound tariff | improvement of Whitelist process.

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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20. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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