Settings and activity

71 results found

1. Warm Transfer to CCRN's

   22 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Apr 7, 2026

2. Customize the time for Auto-answer

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Mar 23, 2026

3. Mute incoming call notifications while currently on a call for Mobile App

   27 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Feb 17, 2026

4. Allow multiple calls to be placed on hold simultaneously when headset controls are enabled

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jan 13, 2026

5. RingCX-Restrict Recording URLs in Reports via Admin Roles

   91 votes

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   Under Review  ·  17 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Dec 19, 2025

6. User creation date

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Nov 17, 2025

7. Include Digital Teams in RingCX

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   6 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 20, 2025

8. Schedule report for QoS calls data

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   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 15, 2025

9. Ability to Download Qos Reports

   93 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 15, 2025

10. INTERCEPT

    68 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Aug 6, 2025

11. Modify the text in the subscription email

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jul 31, 2025

12. Multisite - support for 'site' contacts Directory limited, not entire company

    26 votes

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    New  ·  4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jun 6, 2025

13. Comments: Notification, Tallying and Coaching Insights

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    15 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jun 5, 2025

14. Improved alert system if no agent connected

    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 28, 2025

15. Prioritization of the Chat and Mail channels

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

16. Deployment of RING CX application

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

17. Improve the functionality of scheduled callbacks

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

18. Nomenclature of outgoing call numbers

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

19. Removing "change the status of an agent" without their consent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

20. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 10, 2025