← RingCentral Ideas

Settings and activity

61 results found

  1. Multisite - support for 'site' contacts Directory limited, not entire company

    18 votes
    New  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Mohamed supported this idea  · 

  2. Comments: Notification, Tallying and Coaching Insights

    8 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mohamed supported this idea  · 

  3. Improved alert system if no agent connected

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  4. Prioritization of the Chat and Mail channels

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  5. Deployment of RING CX application

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  6. Improve the functionality of scheduled callbacks

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  7. Nomenclature of outgoing call numbers

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  8. Removing "change the status of an agent" without their consent

    10 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  9. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    31 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  10. Notification for Returned Missed Calls

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Mohamed supported this idea  · 

  11. call recording and csat scores

    7 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mohamed supported this idea  · 

  12. edit transcripts

    14 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mohamed supported this idea  · 

  13. A template where you can apply the customized RC App navigation Menu

    9 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mohamed supported this idea  · 

  14. Rejecting Call Queues, send to VM

    112 votes
    Future Consideration  ·  33 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mohamed supported this idea  · 

  15. Have a report which shows all uses who have a divert on their phone

    29 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mohamed supported this idea  · 

  16. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    18 votes
    2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Mohamed commented  · 

    One of my customer want this feature Too.

    Mohamed supported this idea  · 

  17. share dashboard

    12 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Mohamed shared this idea  · 

  18. RingCX - Option not to count outbound queue calls within inbound reporting stats

    24 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mohamed supported this idea  · 

  19. voice message management center

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Generate a report that shows received and missed calls while the user is on a live call.

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Mohamed supported this idea  · 
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