Settings and activity

68 results found

1. Allow multiple calls to be placed on hold simultaneously when headset controls are enabled

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jan 13, 2026

2. Restrict Recording URLs in Reports via Admin Roles

   86 votes

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   New  ·  15 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Dec 19, 2025

3. User creation date

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Nov 17, 2025

4. Include Digital Teams in RingCX

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   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 20, 2025

5. Schedule report for QoS calls data

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   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 15, 2025

6. Ability to Download Qos Reports

   91 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Oct 15, 2025

7. INTERCEPT

   39 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Aug 6, 2025

8. Modify the text in the subscription email

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jul 31, 2025

9. Multisite - support for 'site' contacts Directory limited, not entire company

   23 votes

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   New  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jun 6, 2025

10. Comments: Notification, Tallying and Coaching Insights

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    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jun 5, 2025

11. Improved alert system if no agent connected

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  May 28, 2025

12. Prioritization of the Chat and Mail channels

    6 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Is the question about prioritizing chat vs email? or digital channels vs voice calls? please describe in detail

    Mohamed supported this idea  ·  Apr 30, 2025

13. Deployment of RING CX application

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

14. Improve the functionality of scheduled callbacks

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

15. Nomenclature of outgoing call numbers

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

16. Removing "change the status of an agent" without their consent

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

17. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    43 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 10, 2025

18. Notification for Returned Missed Calls

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 3, 2025

19. call recording and csat scores

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 18, 2025

20. edit transcripts

    26 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 18, 2025