Settings and activity

62 results found

1. INTERCEPT

   12 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Aug 6, 2025

2. Modify the text in the subscription email

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jul 31, 2025

3. Multisite - support for 'site' contacts Directory limited, not entire company

   23 votes

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   New  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jun 6, 2025

4. Comments: Notification, Tallying and Coaching Insights

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   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Jun 5, 2025

5. Improved alert system if no agent connected

   3 votes

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  May 28, 2025

6. Prioritization of the Chat and Mail channels

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Apr 30, 2025

7. Deployment of RING CX application

   3 votes

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Apr 30, 2025

8. Improve the functionality of scheduled callbacks

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Apr 30, 2025

9. Nomenclature of outgoing call numbers

   3 votes

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mohamed supported this idea  ·  Apr 30, 2025

10. Removing "change the status of an agent" without their consent

    11 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 30, 2025

11. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    36 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 10, 2025

12. Notification for Returned Missed Calls

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Apr 3, 2025

13. call recording and csat scores

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 18, 2025

14. edit transcripts

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    18 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Mar 18, 2025

15. A template where you can apply the customized RC App navigation Menu

    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Feb 17, 2025

16. Rejecting Call Queues, send to VM

    121 votes

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    Future Consideration  ·  35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Feb 11, 2025

17. Have a report which shows all uses who have a divert on their phone

    32 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Feb 3, 2025

18. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    19 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mohamed commented  ·  Jan 28, 2025  ·  Edit…  ·  Delete…

    One of my customer want this feature Too.

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    Mohamed supported this idea  ·  Jan 28, 2025

19. share dashboard

    15 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mohamed shared this idea  ·  Jan 23, 2025

20. RingCX - Option not to count outbound queue calls within inbound reporting stats

    27 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mohamed supported this idea  ·  Jan 20, 2025