Settings and activity

79 results found

1. Simplified SMS Interface for Shared Inbox

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Remote shared this idea  ·  Apr 2, 2026

2. Sync Desktop Contacts with Cell Phone App Contacts

   15 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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3. Record voice then Play it during a live call

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Remote supported this idea  ·  Feb 20, 2026

4. ability to play mp3 files during a softphone initiated conversation.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Remote shared this idea  ·  Nov 30, 2025

5. Enable AI transcription on Desk phone

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   Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Remote commented  ·  Sep 23, 2025  ·  Edit…  ·  Delete…

   I can only imagene how useful transcriptions from hard phones would be for call in orders. I can only imagene it because "IT ISNT AVAILABLE YET" and should be.

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   Remote supported this idea  ·  Oct 30, 2024

6. automatically email recordings & transcripts

   20 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Remote supported this idea  ·  Jul 24, 2025

7. transcript

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Remote supported this idea  ·  Jul 24, 2025

8. AI feature that'll automatically send out transcribed notes via email

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Remote supported this idea  ·  Jul 24, 2025

9. notes on deskphone call - through desktop app

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Remote supported this idea  ·  Jul 24, 2025

10. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    14 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jul 24, 2025

11. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

    9 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jul 24, 2025

12. disable automatic email notifications of notes of your call

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jul 24, 2025

13. The ability to see all user AI Call Notes

    22 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jul 24, 2025

14. Add the option to export AI notes and transcripts through the admin portal

    43 votes

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jul 24, 2025

15. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jul 24, 2025

16. Email AI Receptionist Call History Summary After Each Call

    41 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jun 20, 2025

17. Auto-email AI Assistant phone call transcripts to RingCentral User

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jun 20, 2025

18. mask sensitive info from transcript and ai notes

    17 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jun 20, 2025

19. AI transcriptions should be date and time stamped.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Edit…  ·  Delete…  ·  Admin →
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    Remote shared this idea  ·  Jun 20, 2025

20. Improve AI Transcription

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    New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Remote supported this idea  ·  Jun 20, 2025