Settings and activity

30 results found

1. keep online status for mobile app

   15 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Mar 15, 2024

2. Stop Queue Call from Ringing on Offline Users!

   51 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Mar 11, 2024

3. Separate ring for Desktop app and Mobile app

   214 votes

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   36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
   Vincent supported this idea  ·  Mar 11, 2024

4. Silence audio of incoming call

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Mar 11, 2024

5. Add condition to custom call handling: internal vs. external calls

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Mar 11, 2024

6. Ability to customize Missed calls Email notifications

   3 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Vincent shared this idea  ·  Feb 16, 2024

7. Able to add guest contact to quick contact

   6 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. RC Desktop Contacts does not display or search Company Name

   26 votes

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   Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Adjust how missed calls are categorized for group calls

   478 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

10. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US