Stop Queue Call from Ringing on Offline Users!
I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and then ringing out on it’s maximum wait time, and then moving onto the next offline person. This is contradictory to the guidance on your own website on how a call queue will behave, but support have stated this is normal system behaviour.This happens on all Queue types (Simultaneous, Rotating and Sequential).Please update your systems ASAP as this is causing us massive delays with answering calls.We use the latest RingCentral App (Not RC Phone)
Matthew
shared this idea
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Mitul
commented
Hi RingCentral, one would think this is such a basic feature, however your system lacks in even this one. We are certainly considering moving to something else at the end of your massive 3 year contract!
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Iulia
commented
We're having the exact same issue and are looking for a resolution to be implemented.