Settings and activity

27 results found

1. Add Public Holidays into the Call Queue Schedule

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

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   Vincent commented  ·  Dec 12, 2024  ·  Edit…  ·  Delete…

   Hi
   Any update about this implementation ?

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2. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Oct 31, 2024

3. View contacts from RC app and RC phone app to deskphone

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Oct 31, 2024

4. Desk Phone Pairing and Inbound Calls

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Oct 31, 2024

5. Disable the display of External Shared Contacts directory contacts to a group of users.

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   New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Vincent commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

   Or maybe add a checkbox in the app "Display RC external shared contacts database" as you did for those provided by the Google sync.

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   Vincent shared this idea  ·  Oct 2, 2024

6. Allow External directory contacts to be saved as quick contacts.

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   New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Oct 2, 2024

7. Call Pickup Groups: Support Queue Calls

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Sep 11, 2024

8. HUD for iOS mobile app

   71 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Aug 19, 2024

9. Call queue groups should also be visible on the HUD

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Aug 19, 2024

10. Call waiting for queue calls

    160 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Vincent supported this idea  ·  Aug 5, 2024

11. Remove missed call from queue members if answered

    206 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Learn more about this feature here.

    Vincent supported this idea  ·  Aug 5, 2024

12. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Aug 5, 2024

13. Mute incoming call notifications while currently on a call for Mobile App

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jul 4, 2024

14. When forwarding a call, show caller ID of original caller, not person who forwarded the call

    13 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jun 18, 2024

15. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    36 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jun 18, 2024

16. Bulk User Upload for Glip / RC App Teams

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jun 7, 2024

17. RingCentral app doesn't display company name on inbound call

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Apr 30, 2024

18. keep online status for mobile app

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Mar 15, 2024

19. Stop Queue Call from Ringing on Offline Users!

    45 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Mar 11, 2024

20. Separate ring for Desktop app and Mobile app

    181 votes

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    21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    Vincent supported this idea  ·  Mar 11, 2024