Settings and activity

30 results found

1. Allow Scheduling of Custom Rule Enablement

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Aug 6, 2025

2. Display number while transfer

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Mar 31, 2025

3. RingCentral app doesn't display company name on inbound call

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Mar 31, 2025

4. display company name instead of phone number when using sms

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Mar 31, 2025

5. Add Public Holidays into the Call Queue Schedule

   63 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

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   Vincent commented  ·  Dec 12, 2024  ·  Edit…  ·  Delete…

   Hi
   Any update about this implementation ?

   Save Submitting...

6. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Oct 31, 2024

7. View contacts from RC app and RC phone app to deskphone

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Oct 31, 2024

8. Desk Phone Pairing and Inbound Calls

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Oct 31, 2024

9. Disable the display of External Shared Contacts directory contacts to a group of users.

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   New  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Vincent supported this idea  ·  Aug 6, 2025
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   Vincent commented  ·  Oct 3, 2024  ·  Edit…  ·  Delete…

   Or maybe add a checkbox in the app "Display RC external shared contacts database" as you did for those provided by the Google sync.

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   Vincent shared this idea  ·  Oct 2, 2024

10. Allow External directory contacts to be saved as quick contacts.

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    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Oct 2, 2024

11. Call Pickup Groups: Support Queue Calls

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Sep 11, 2024

12. add HUD feature to apple iphone app.

    122 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Aug 19, 2024

13. Call queue groups should also be visible on the HUD

    80 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Aug 19, 2024

14. Call waiting for queue calls

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Vincent supported this idea  ·  Aug 5, 2024

15. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Vincent supported this idea  ·  Aug 5, 2024

16. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Aug 5, 2024

17. Mute incoming call notifications while currently on a call for Mobile App

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jul 4, 2024

18. When forwarding a call, show caller ID of original caller, not person who forwarded the call

    15 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jun 18, 2024

19. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    71 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jun 18, 2024

20. Bulk User Upload for Glip / RC App Teams

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Vincent supported this idea  ·  Jun 7, 2024